Account Me In
Check This Out
Totally Tab-tastic
Fines So Fine
Potpurri
100
These are the two main types of accounts in WMS. One type is used to check out materials, the other type are library staff accounts and should not be used to check out materials.
What are user accounts and login accounts?
100
This is the preferred method of finding a UNCG patron's record if their ID will not swipe or they present a valid photo ID other than a Spartan Card.
What is typing in their UNCG ID number?
100
When you first pull up a patron's record, it automatically opens to the Checkout tab. This tab is where notes will pop up, you can see a general overview of the patron's account, and the item list, which displays this information and corresponding important date. Hint, the info. on a receipt is generated from the item list.
What is materials a patron has checked out and when they're due?
100
We do not do this for stacks items, current lit, YA, paperbacks, and audiobooks. Wallets everywhere, rejoice!
What is charge fines?
100
Checking the cubbies, you see there are patron registrations and technology agreements to file. Check to make sure the forms have been this before filing. Hint: You're looking for Jackie Gaither or another staff's initials in a certain spot.
What is verified?
200
Pop-up peril! After swiping Gerry Graduate's Spartan Card, a note pops up that his account has expired. Find one of these three types of desk employees to help.
Who are staff, SDM, and leads?
200
FOL must present these two items when checking out.
What are a valid photo ID and an FOL borrowers card (FOL card)?
200
Hold on! Next to the Checkout tab is the Holds tab. This tab displays scheduled instructional items Cathy R. might put on a faculty's account and more commonly, the status of these eponymous requests patrons put on checked out materials. (Google eponymous if you don't know the definition).
What are holds?
200
DVD fines are this amount per day with no grace period.
What is $1?
200
Carol got a new Spartan Card after losing hers in a spelunking accident. When you swipe her card, a message pops up saying the barcode is not recognized. After finding her patron record, you check the profile tab and see that the barcode field has not yet been updated to match the barcode of her new card. Do not do this: we wait for Banner to do it.
What is update the barcode?
300
The loan period for undergrads and Friends of the Libraries (FOL) is this length of time.
What is 30 days?
300
The loan period for all non-university borrowers is this length of time--the same as undergrads.
What is 30 days?
300
~Can you pay my bills, can you pay my library bills...~ Next to the Holds tab is the Bills tab, which displays patron fine information. Get a staff/lead/SDM to speak with patrons about their fines. The only fine info. you can tell patrons is this very, very basic information.
What is fines exist (or that fines exist, they have fines but not the amount, etc.)?
300
For reserves, AV, and technology, fines are either charged by the hour (or portion thereof) or by the day for 1, 3, & 7 day check outs. Handouts with specific fine info for these items are kept in these easy-to-access locations.
What are the info racks? (Or clear holders: can also mention tech on tech lending forms and sign by tech lending area, reserves on yellow slip in reserve books).
300
Reminder notices, sent through email at regular intervals, are sent purely as this gesture. We are not required to send them; it is up to the user to regulate the items they've borrowed.
What is a courtesy?
400
The loan period for Grad students and UNCG staff (except for library staff!) is this academic year unit.
What is a semester?
400
Carol and Beryl are sisters that go to UNCG. Carol lost her ID card while spelunking and Beryl said that Carol could use hers to check out books. When Carol explains this to you, you tell her this policy.
What is IDs are non-transferable (or only the patron on the card can use the card, IDs can't be transferred, you can only use your ID, or anything else that explains this policy)?
400
After the Bills tab is the Profile tab. This tab tells you all about the patron, from their patron type, phone number, email, and address, to their barcode and user name. This is also where staff can write these messages that pop up when you first open a patron record.
What are notes?
400
Only staff, SDM, and leads may accept fine monies. Thankfully, only these two types of patrons pay fines at the desk.
Who are non-university (non-u) patrons and UNCG staff?
400
Always check that the patron's name on their ID matches the name on their record and check this ID requirement to make sure the person in front of you looks like the person on the ID.
What is the picture on the ID?
500
The loan period for faculty and library staff is this scholarly unit.
What is an academic year?
500
Bob Beach from UNC Wilmington registered to borrow books from us. However, the card swipe reader is having trouble reading his student ID card. Since he does not have a UNCG ID number, you type in his name, find his account, and ask him to verify these three pieces of info. to make sure you've selected the correct account.
What are address, email address, and phone number?
500
The final tab on a patron's record is the History tab. If logged into WMS with this kind of account, it will tell you the patron's borrowing history and email notification history. However, at the desk, if you click the History tab, a message will pop up saying "You are not authorized to perform this operation."
What is a staff account?
500
Oliver Olvidar lost a Spanish dictionary he had checked out and it went into long overdue status. He found it behind the beans (or frijoles) in the pantry and turned it in before it was in long overdue status for 6 months. The Billing Manager credits $65 to the Cashier's Office for the replacement cost. Oliver now only owes the processing fee, which totals this amount of money.
What is $20.00?
500
When filing patron registrations and technology agreements, make sure the forms are in this order AND in this synonym for accurate location within the drawer?
What is alphabetical order and the correct location (patron registrations and tech. agreements filed separately)?
M
e
n
u