ADT4T 1
What is the role of the Program administrator in Azure Dev Tools for Teaching?
They are the one who normally process the renewal of their subscription and also have access to the User Management Console.
After the domain association through Business Center portal and having the correct permissions to manage their MPSA agreement, how long will it take for the customer to access the VS admin portal?
Within 24 hours
What will be your closure tagging when customer is unresponsive throughout the strike process and the scope is not determined?
Disconnected/Hang-up
Mohamed reached out and would like to know how many Azure for Students accounts they are allowed to sign up for. What information should you provide to the customer?
Inform the customer that they can only activate one account per eligible student email address.
What link will you provide the customer if they want to purchase a Cloud subscription as a first-time user?
Customer needs assistance in accessing their VS subscription as part of their MCT benefit, however the VS shows are removed in CSVT. How will you assist the customer?
Provide your scope of support and redirect to trainingsupport.microsoft.com and advise to post a question. Asked for the URL Thread so we can forward to MCT management.
What will be your status case to select after you inform the customer that issue will be escalated to our back end/program team?
Troubleshooting
What taxonomy should you select if the customer’s issue is getting an error when placing an ADT4T renewal order?
Azure for EDUCATION fy20/ Acquire Products and Subscription/Help making a purchase/ Error – Ordering Tool
How will you educate the customer if they want to activate the M365 developer subscription under their VS Enterprise (MPN) subscription?
Answer to be validated by support.
What is the RCC to select for customer who have opened multiple tickets with same issue?
Commercial Communications/Duplicate – same issue
How can a subscriber ensure that their product keys are available after the subscription expires? What advice would you give to the customer, and what information can you provide?
To ensure that your product keys are available after your subscription expires, you need to export them before the expiration date of your subscription. To export your keys, connect to the Product Keys page and select the blue Export all keys button.
How will you assist the customer when they encountered an error, “Sorry our systems are detecting a problem with your account.” When claiming a product key through Education Hub?
I will collaborate with Risk Ops to check if there is a block on the account. If none, we will call the customer and assist them in claiming the product key; if the issue persists, we will escalate it to the program team.
What are the three important information you should provide to the customer if they want to move their subscribers from one agreement to another?
What do you call with the tool where you can check the updates related to Developer program?
Advocate Communication Center - Home (sharepoint.com)
While accessing the Azure portal, Marcus received the error message "AADSTS500082: SAML assertion is not present in the token." What would be the appropriate course of action to address this error?
Collaborate with the AAD (Azure Active Directory) team.
A customer called in and mentioned that they have an active subscription with us. They would like to inquire about Azure credits and want to know how much it costs. What information should you provide to the customer?
If the customer granted the call recording, what is our standard callback spiel?
“Thank you! This call is now being recorded for quality and training purposes. Information collected may be accessed by Microsoft affiliates, subsidiaries, and service providers internationally. You can request that I stop recording at any time.”
The customer needs assistance as they have a valid subscription however, they only see VS Dev Essentials in the portal. After you checked the customer's email in MyPortal, you found out that it is associated with multiple subscriptions (both active and expired). How will you assist the customer and what information can you provide?
On the Benefits page, the subscription in use is displayed in the drop-down list next to the Featured benefit. You can use the drop-down to switch between subscriptions if you have more than one. If you only have one, the drop-down is disabled.