Refund Research
These two transaction codes identify refunds on a TP's account.
TC 846 and TC 840
It has been 5 calendar days, and TP has not received his refund that was mailed, can a refund trace be initiated?
no, per IRM
21.4.2.4, if refund check has been issued 4 weeks ago
I can authenticate the TP by using ___ and ___ if needed.
Basic and High Risk Authentication
IRM discusses Resolving Return Discrepancies.
IRM 21.4.1.5
IF TC 914 is present, what freeze code is also present on the account.
-Z freeze
Timeframe for an e-filed return and paper return to be processed.
3 weeks, 6 weeks
The category code for the current refund trace control base.
RCTF per IRM
21.4.2-1
What disclosure probes are needed from the TP verses the POA?
TP's SSN, Name (s), DOB, Address, POA TP's SSN, Name, POA Name, CAF, Year(s), Tx Period(s)..... don't forget POA SSN and DOB
TP can use IRS automated systems to check their refund status.
WMR, IRS2GO, and Refund Hotline
The refund has been returned back to the IRS, what freeze code would show on account?
P- freeze
This command code will show you the debt indicator if an offset has occured on TP's acocunt.
INOLES
Limited Payability claims are processed by?
BFS IRM
21.4.2.4.7
POA calls to check on TP's account, IDT indicator is on the account; should I high risk POA?
no high risk does not apply to POA/TIA/ODC/Third Party Designee.
TP calls and wants to stop Direct Deposit, can I access the account if it has been less than 21 days for e-filed return.
yes, per IRM 21.4.1.4 (4) EXCEPTION
when the Statute of Limitations for a refund has expired., it sets what freeze code.
-B
T/F: TRDBV will show data concerning refund transactions and offset amounts.
False
TC and AC code will show on account if refund trace was initiated.
TC 971 AC 011 per IRM
21.4.2.4
Caller cannot provide the correct DOB but provides correct name, SSN and address. Should I high risk the caller?
YES
There are _____ ways to identify Direct Deposit Refunds.
five per IRM 21.4.1.5.7 (2)
What freeze code is set when the PATH ACT is involved?
C- freeze- Refund Holds
Returns usually appear on CC FINQ within _______ of receipt.
3 weeks
A refund trace was inputted, and you advised the TP what?
allow 6 weeks for paper checks and 90 days for Direct Deposit. It could take up to 120 days for resolution. Per IRM
21.4.2-1
What are some indicators on account that would prompt you to do high risk authentication?
CP 53, IDT, TPP, no open issues on account
TC 971 AC 696 tells the CR what or was established for what reason.
per IRM 21.4.1.4 (12) The TC 971 AC 696 was established to indicate that Bureau of the Fiscal Service (BFS) has acknowledged/confirmed receipt of an IRS refund record.
this freeze is set when TC 570 is placed on account.
-R freeze