Ticket Scheduling
What is the correct smartphrase to send to a patient after issuing a scheduling ticket?
.GMTICKETSCHEDULING
What section in Apex do you go to to create, edit or share a Smartphrase?
MySmartphrases
What is the smartphrase for patients who want to know more about the COVID vaccine?
COVIDVACCINEPATIENTINFO
or
GMCOVIDVACCINEPATIENTINFO
Which pool would you send to provide feedback about a misrouted message by staff or provider?
P GMOSH FEEDBACK 2
If you issued a scheduling ticket and realized you made a mistake, what is the best way to edit or delete the ticket?
Under the main ticket scheduling screen, click the pencil to edit and the X to delete.
How do you create your own smartphrase?
1) MySmartphrases --> New --> Create phrase name and type in text. Click accept
2) In any message, highlight what you want to create into a phrase and click the green plus sign to copy into a new Smartphrase.
A patient reports in a MyChart message that he has been having mild diarrhea and fatigue for the last two days, what should you do next?
Refer to COVID hotline using the smartphrase .GMCOVID
What medication(s) should you avoid taking prior to getting COVID vaccination?
Tylenol or ibuprofen due to blunting of the immune response
How would you create a scheduling ticket to include options for a patient to schedule with only Team 5 providers?
Type in the team number 5 after selecting the subgroup button
Go into the smartphrase editor and under "Sharing" start adding your colleagues names
Name the three main steps to pending a COVID order for an asymptomatic patient before sending to the provider to sign.
1) Pend COVID RNA order (and select priority level)
2) Pend RSC Referral
3) Associate the diagnosis
A 28 year old patient mentions to you at rooming that she would like to get the Gardasil vaccine. What two things should you do next?
1. Route msg to Auth/ins 2 to check if pt eligible or have pt contact insurance since outside of preventative age range
2. Pend vaccine to be signed so pt can schedule nurse visit once we find out pt can receive.