Brand Ambassador
This best practice involves consistently representing the company with professionalism and positivity.”
Operate as one team member first, always looking for ways to do more.
We provide financial security to our members
Mission
What did Lily do to help create relationships & memories with her customers
She showed up being the best she could be
What are clients saying without saying it?
Attentiveness
What to offer when you hear a client is buying a new car?
Auto Insurance
This term refers to the identity and overall impression people have of a company, product, or person.”
Brand Ambassador
We will provide our products and services in the manner the member prefers.
Service
What was Ryan drinking in the airport
Latte
Get your message across clearly, do not mumble
Communication
Life Insurance
What is one thing a Brand Ambassador does?
Tells a Passionate Story
We will manage our companies to be financially strong so that we can deliver on the promises that we make to our members.
Financial Strength
What Holiday was it in the Lily video?
Christmas Eve
Being able to stay cool under pressure
Calming Presence
An insured buys a new home. What type of insurance do we need to offer?
Home Insurance
This behavior includes using a negative tone and throwing a teammate under the bus.”
What is a worst practice for being a Brand Ambassador?”
We will operate as One Team and consider the interests of the Member First.
One Team Member First
What is Lily Job?
Barista
Handle Suprises
What coverage is not included on a Renter's policy?
Dwelling
This is something a Brand Ambassador does to make sure customers have a good experience.
What is controlling the customer experience
Our Family Protecting Your Family
Vision
Where does Lily work?
Starbucks
An Amazon employee delivering a package to your door slips on a crack in your sidewalk and ends up with $15,000 in medical bills and lost wages so they decide to sue you for negligence. What coverage would provide protection in this situation?
Coverage E-Liability
If a home has too much of a liability hazard, what condition is it considered to be in?
Uninsurable Condition