true or false
We hang up on clmt the second they are saying rude things ?
False , we give warning three times and then hang up
What is the US bank #
1(855)696-3729 Press 0 or ( 855-282-6161) Press “0” to speak to a customer service representative - https://www.usbankreliacard.co
Issue code 2 , what is it and what do we advise the clmt ?
Issue 2 Available - Unavailable for work
Please Upload and submit a copy of your statement in PDF or Picture or statement why you are unavailable to work to Fact.Finding@dc.gov with the subject line your full name and last four of SSN
what are our three locations we can advise a clmt to go to?
AJC Headquarters)4058 Minnesota Ave NE, Washington, District of
Columbia, 20019, United States
(202) 724-7000
(AJC Bertie Backus)5171 South Dakota Ave NE, Washington, District
of Columbia, 20017, United States
(202) 576-3092
(AJC Reeves Center) Frank D. Reeves Municipal Center (2000 14th St
NW, Washington, DC, 20009, United States (202) 442-4577
what is the max amount a clmt can get weekly?
$444
We create a SF profile every time the clmt calls
false , only when phone # , Email or last and first name do not match
when do you upload image to webs?
Issue 83 , what is it and what do we advise the clmt
Disqualification for issue 83 is the only one that does not need an appeal
Clamant needs to send in the Identity docs ( valid government issued photo ID and SSN card)
Via link or to doesui.verification@dc.gov
Good morning/Afternoon, "Thank you for calling the Department of Employment Services. My name is !!!!! May I please have your full social so I can pull up your account?"
what is BYE and BYB
Begin date and end date
We do not verify autho user if they call from the clmt to get information?
Fasle!
A Clmt calls and states we need to send a WAN , what do you say?
We do not send WAN as CSR , BPC will contact you and send you a WAN by mail
Advise CLMT to Email rea.does@dc.gov or Resea phone number: 202-698-5013 Must include Full name and Contact # , Must include why they missed the Mandatory appt and Provide documentation or statement why they missed their appt.. what issues is this?
issue 78
what are the closing scripts and why is it two different ones?
Thank you for contacting the Department of Employment Services. Don't forget to file your weekly
certifications each week. Please remember to provide details of two work search activities on your weekly certification form. You may also visit our dcnetworks.org website to post your resume, view, and apply to job postings from our regional employment partners!
For Callers who will not be submitting Weekly Claims:
Thank you for contacting the Department of Employment Services. Remember that you may also visit our dcnetworks.org website to post your resume, view, and apply to job postings from our regional employment
partners!
how do you send a link through sf? when does it expire?
Hit missing documents and input what is needed in comment section to the clmt. expires in 48 hours
if someone is found DQ for an issue , We can re-establish their DQ?
False , they need to submit a re-determination even if an issue is DQ
what are the steps to change clmt misspelled name?
CLMT must send an email to fact.finding@dc.gov with a name change request and SSN card and government issued photo ID
Subject line: correct full name, last 4 digits of SSN.
Please have Clmt provide a copy of their paycheck for the week needed to show proof of earnings Send to Fact.Finding@dc.gov - what issue is this?
Issue 60 Failure to Supply Earnings Amount
when someone is going in person by walk in or appt what do they NEED to bring?
SSN and ID is MANDATORY
when do you need to send a link to SF?
When you are sending an email to upload documents or if a clmt calls asking for it.
Docs screen 06 show direct deposit information.
False , shows Monetary determination
if someone has wages in DC , MD and VA can they combine or they need to do a WIC?
they can do a combined claim or stand alone an Wic. it all depends on the caller and their issue
what issues codes are label as separation issues?
Issue 20
Issue 92
Issue 10
Issue 27
Issue 03
what is screen W6 on webs show?
W6 wages from an employer that have not been used
What do we do when someone claims they have fraud
Give fraud intake , have them email BPC