Specialty Areas
What is the new date the points orders will be sent back to LFC if not collected by the employees?
If I have more than 1 item of the same product, can I scan the the 1 item multiple times.
No
If you have multiple of the same items, you must scan each item individually instead of one item multiple times. This helps ensure quality control. The exception is bulk and other specialty areas that have different rules.
How do you know if you possibly need to short wave an order?
It deselects and the order goes back to Released Status after waving it.
Can an order only using points be classified as a loyalty order?
No, it must be placed as a one time order.
What time do the morning agents need to be clocked in by every morning?
9:45 AM to participate in the Daily Drop, you can clock in on your phone at 9:45 while you are in the Lobby waiting for the meeting if you want to come in the lobby earlier.
As a counter agent, I can wait to put bulk on the spreadsheet until after all orders are printed in Datatrax.
False
You must put the orders on the spreadsheet before printing them in case the order prints to the back when printing it, that way the expediter knows it is part of a bulk.
Does it matter if you look at the monitor since you can hear the product beep is it is scanned?
Yes
Although you may hear beeps during the process, the tone remains the same whether there is an error or not.
What is included in the bonus kit that members get when they purchase the VMG+Eomega?
Glass bottle and oil. Foundational Wellness Pamphlet, and Peppermint 5 mL.
If I place an order only using points for a member, can it be classified as their subscription order for the month?
No, it must have PV in order for it to count as the loyalty order for the month that they are paying for. (This is considered a One Time Order)
However, if you add even one item that they are paying for and does have PV; it can be considered as their subscription order for that month.
For Curbside on Saturday, can we have food and drink in the Fulfillment area since there is no TL there normally?
No
The same rules apply as any other day that you are working in Fulfillment.
All employees that work from home have their points orders shipped to them? (True or False)
False
The employees must work in member services on the phones and live more than 40 miles away from DoTerra. They need to reach out to Culture Team to confirm if they are eligible and set up shipment information.
Do you have to set up the computer each time after putting through an order with the correct packing station?
No
Once set up at the beginning of the shift, the computer will be set up with that packing station unless you need to exit WM and get back in.
How many times can members get the Starter gift? (Glass Bottle with 5mL peppermint)
Limit of one per account ever.
How many Rewards Orders can be set up at a time?
4
The Subscription Planner Tool feature allows doTERRA members to plan and schedule their Rewards orders for the current month and up to three months in advance.
Can we talk to other employees during our break while they are working in their specific areas?
No, we must go into the breakroom or another part of the Product center to not disturb the other agents while they are working.
If a member comes to pick up a bulk, send them to the counters. (True or False)
False
The members may have sent in an email and received the confirmation email before coming in to pick up the bulk order. Verify if that is the case before sending them to the counters to do a walk in bulk.
Should the expeditor wave the orders if they see that the order has been in released status while the agent is still working with the member.
No,
Please let the agent complete their tasks at the counters without disrupting what they need to do. After the member has been sitting down for at least 2 minutes and you don't see any notes on the spreadsheet about what is going on, you can message the agent along with both TL's in Teams. Please make a group chat and don't just mention the agents and their Team Leads in the PC chat.
What do you do when looking into an item that you might need to short wave?
Add the information on the spreadsheet and then add a note to the spreadsheet that you are aware of the short wave and resolving it.
If a member chats in on curbside, do we just ignore the message and get the order ready and run it out to them when it is completed?
No
Please inform the member if they chat in, that you are working on their order and give them a time frame of about how long it should be so they know you received their message.
Can you prop the double fulfillment doors leading to the outside on Saturdays?
No
The double fulfillment doors leading to the outside must not be propped open.
Does the member have to come into DoTerra to pick up their bulk order?
No, they can pick it up curbside if they had received the confirmation email that it is ready.
What can the expeditor do if they realize that at the end of the day, that there are a lot of orders left to be ship confirmed and it is 6:00 PM or later?
A) Leave it and it can get taken care of tomorrow
B) Let a TL know
C) Keep ship confirming the orders without saying anything.
B
The TL will be able to ship confirm the orders in a different program that is more efficient if there are a lot at the end of the day.
What is the POM (Product of the Month) this month?
Metapwr 5 mL
Beginning February 1, 2025, (permanent promotion, no end date) there will be an additional way to earn the free Product of the Month (POM).
Purchase any of the following bundles on a Rewards order anytime during the month and receive the free POM (limit one per month). There is no PV requirement, only a purchase of the following kits.
What are the hours for Curbside pickup?
(2 answers)
Monday thru Friday?
Saturday?
Monday thru Friday 10-5
Saturday 10-2
The items will be restocked and the order will need to be requested again.