EDU Subscriptions
Purchasing Subscriptions
Call Basics
True or False
Random/Fun Trivia
100
Can we few of Third Party Subscriptions?
No
100
What do you have to always get from the customer to verify the account?
First and Last name
100
True or False
To pay for a subscription the name on the credit card has to match the name on the account
False
100
What NFL WR just won the Tripe Crown?
Jamar Chase
200
On day 10 of the welcome emails what is the name of the newsletter sent?
Markets
200
When do you cold transfer?
For cancelations
200
True or False
We can verify an account with only an account number
False we need the name no matter what and must try to get the delivery or billing address
200
What year did Space Jam with Michael Jordan come out?
1996
300
What is the Third Party service that verifies EDU subscriptions?
SheerID
300
Why is it important to verify your email?
Ensures the customer is the actual owner
Prevents fraudulent transactions
Allows for follow up communications
300
What terms receive renewal notices?
6 month and yearly
300
True or False
You can't refund 28 day and Quarterly Subscriptions
True
Refunds are only available to Yearly and Semi-annual Subscriptions.
It is Pro-rateable.
300
What is Callie's Nationality?
England
United Kingdom
UK
Oi Bruv!
400
What kind of EDU Subscription is this?
Partnership program account
AKA: University pays for access, students register with university for access.
400
What does ICAP mean
Improved Carrier Assignment Process
400
How long can you have someone on hold?
1 minute
400
True or False
The Carrier targeted delivery time is 8am Monday - Saturday
False it is 7am M-F and 8am on Saturday
400
What NFL team is my favorite?
Atlanta Falcons
500
Name 3 things you as agents can do on EDU accounts
Access assistance
Address changes
Navigation questions
Cancel a subscription and issue a refund if the member is eligible.
Report a delivery concern
Send a receipt
Suspend or resume delivery
500
What are the 4 ways customers can subscribe?
Online
Phone
Third Party
Mailers
500
What are you always required to offer at the end of calls?
The survey
extra assistance
500
True or False
You can comment on the WSJ app
False you cannot
500
Who is my favorite Rapper?
Childish Gambino