Can we view the billing for Third Party Subscriptions?
No
What do you have to always get from the customer to verify the account?
First and Last name
True or False
My favorite color is blue
True
More specifically Midnight Blue
What NFL team is my favorite?
Atlanta Falcons
On day 10 of the welcome emails what is the name of the newsletter sent?
Markets
When do you cold transfer?
For cancelations
What is the state tree for Ohio?
Buckeye Tree
What year did Space Jam with Michael Jordan come out?
1996
What is the Third Party service that verifies EDU subscriptions?
SheerID
Why is it important to verify your email?
Ensures the customer is the actual owner
Prevents fraudulent transactions
Allows for follow up communications
What terms receive renewal notices?
6 month and yearly
What metal is the "The Statue of Liberty's" visible surface constructed from?
Copper
On the actual show of Jeopardy! Who was the former host that is a legendary Canadian that hosted for many years?
Alex Trebek
What kind of EDU Subscription is this?
Partnership program account
AKA: University pays for access, students register with university for access.
What does ICAP mean
Improved Carrier Assignment Process
How long can you have someone on hold?
1 minute
Demeter is the goddess of what?
Harvest and agriculture
Brad Pitt, Jon Bernthal, Shia LaBeouf, Logan Lerman in a tank during WW2.
Name the movie
Fury
Name 3 things you as agents can do on EDU accounts
Access assistance
Address changes
Navigation questions
Cancel a subscription and issue a refund if the member is eligible.
Report a delivery concern
Send a receipt
Suspend or resume delivery
What are the 4 ways customers can subscribe?
Online
Phone
Third Party
Mailers
What are you always required to offer at the end of calls?
The survey
extra assistance
Digital if needed
Who directed the 1968 movie "Night of the Living Dead"?
George A. Romero
This NBA Superstar lead the Houston Rockets to a win over the San Antonio Spurs by scoring 13 points in 33 seconds. Who is that player?
Tracy McGrady
T-Mac