General Payroll
This is the term for total earnings before taxes and deductions are taken out.
What is gross pay
This form is filled out by new employees to determine how much federal income tax to withhold.
What is Form W-4
What is the golden rule before reaching out to APS?
What is 3 before me
What is Gusto's standard ACH timeline for payroll transactions?
What is 4-days
True or False: DSA support is offered in the Simple plan.
False
These two takes make up FICA
What are Social Security and Medicare
How often must an employer file Form 941 to the IRS
What is Quarterly
True or False: Internal tickets can NOT be submitted through Salesforce it must be done in Jira
False
Middesk is what kind of partner?
What is help customer register their business in a new state.
DSA is the dedicated point of contact for these methods.
What is Personalized customer interactions
Direct access/support
Do It For Me (DIFM) assistance
If an employee claims exempt on their w-4, this amount of federal income tax is withheld
What is $0
This document, issued annually, summarizes an employee's earnings and withholdings.
What is Form W-2
You can ONLY submit an internal ticket to these two teams through Salesforce.
Who is Risk and Benefit Services
After emailing a securer report to the customer the advocate must do what?
What is delete the file from their desktop and folders
What 3 sub teams is the Risk Team comprised of?
What is Fraud Operations, Customer Risk Operations and Collections.
This law requires employers to keep payroll records for at least 3 years
What is FLSA (Fair Labor Standards Act)
This form is submitted annually to report FUTA takes.
What is Form 940
True or False: You can navigate to the customers Panda account via Salesforce
True
A customer is have product issues and needs someone to assist with software issues. What team would you contact to assist?
Who is TPO - Technical Products Operations
This admin can't manage other admins, but they can access sensitive company actions. What permission admin is this?
What is Full Access Admin
The term for an employee who receives wages without income tax withheld, typically due to special status or filing.
What is a 1099 worker or independent contractor
A document employers fill out to report wages and pay unemployment taxes to the state.
What is State Unemployment Insurance (SUI)
What is email templates, Quick text and TextExpander
Payroll Admin received a tax notice from the IRS for a missing filing. What team will assist in this case?
Who is TaxRes
This is score for tNPS is expected of DSA.
What is 70