Customer Service
Shared Health
Benefits
Medicare
Peers
100

A suite of simulation-based e-Learning intelligently blended with facilitation, coaching, and performance improvement consulting that helps global organizations improve customer service, sales, and coaching results in call centers and at all points of customer contact.

What is CALLMENTOR Learning and Performance Improvement

100

WellCare

UnitedHealthcare

Humana

Cigna

What is the four primary competitors offering DSNP in Mississippi?

100

$0

What is Premium

100

 A broad program of health insurance designed to assist the nation's elderly to meet hospital, medical, and other health costs.

What is Medicare?

100

I love to travel

Who is Myletta?

200

Body Language (Non-Verbal)

Tone of Voice (Inflection)

Word Choices

What is a Communication Components

200

We’re local, here in Mississippi.

We’re small, which means we offer personalized support.

We’re experts in health care and our company is solely dedicated to serving community members facing limited options.

What is how Shared Health is different?

200

2 meals per day for up to 7 days following discharge from an acute inpatient hospital or skilled nursing facility stay

What is Post-Hospital Meals?

200

An all in one alternative to Original Medicare. MA plans include Part A, Part B, and usually Part D.

What is Medicare Advantage Plan?

200

I like to go to Karaoke with my husband before Covid came along

Who is Veronica?

300

Increase First Call Resolution

Improve Member and Provider Satisfaction

Improve Quality Results

Reduce Call Escalations

What is Goals of the Program?

300

Name the services that Shared Health offers.

What is : 

Medicaid

Medicare

LTSS

Customer Service 

DSNP

300

May require prior authorization. Our plan covers up to 50 one-way trips to plan-approved locations

What is Transportation?

300

Medicare is applicable outside of the U.S. so it is important for anyone with Medicare to obtain additional health insurance if they plan to take vacation outside the U.S. They would only be covered outside the U.S. if there was a medical emergency and the foreign hospital is closer than the nearest U.S. hospital.

What is False?

300

Red is not my natural hair color.

Who is Ashley?

400

“What d’ya want?” 

Shared Health – followed by silence

Mississippi, this is Mary – followed by silence

What is examples of bad customer service greetings?

400

John Cole

Who is John Cole?

400

Supplemental - $250 limit per year

What is Vision - Eyewear?

400

People who are 65 or older;

Certain younger people with disabilities; or,

People with End-Stage Renal Disease (ESRD)* 

What is Eligibility for Medicare?

400

I LOVE TO WHITE WATER RAFT

Who is Myneika?

500

Our Auditor

Who is Sakeenah Hylton? lol

500

Name Shared Health's Motto/ Tagline.

What is Where knowledge meets need?

500

$2,500 annually

What is Dental?

500

covers prescription drugs identified in the DSNPs formulary. The formulary is a list of covered drugs, both generic and brand name. The amount each member will spend on prescription drugs depend on the type of drug, the tier of the drug, and if it is generic or brand name.

What is Medicare Part D?

500

I SCORED A PERFECT SCORE 200 OUT OF 200 ON MY WEAPONS QUALIFACATION WHILE WORKING FOR THE STATE OF CORRECTIONS

Who is Roiana?

M
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