DUO Basics
What does the acronym DUO stand for?
Double Up Oklahoma
Is apple pie an eligible DUO item?
No.
A customer visiting the Info booth for the first time during a Market day requests $25 in SNAP. How much DUO are they matched?
$20
What cadence is the monthly DUO report and invoice due?
Both are due by the second Monday of each month.
Which federal nutrition benefit is required for customers to participate in DUO?
SNAP (EBT)
What additives are not allowed in eligible DUO produce?
Added salt, sugar, oil, or fat
Why is clear signage and customer education critical for DUO success?
It prevents confusion, misuse, and improves customer experience.
Can vendors make change for DUO tokens?
No, change cannot be given for tokens. Vendors should use common rounding for products that are not priced at the whole dollar amount.
What is the maximum amount of DUO a SNAP customer can receive per day?
$20
Who do you contact if you're running low on DUO tokens and need more?
Kat or anyone on the DUO team at Hunger Free Oklahoma.
A customer wants to use a DUO grocery store voucher at the farmers market. What do you tell them?
DUO vouchers from grocery stores cannot be used at the Farmers Market. Advise the customer to use the voucher at the store where it was earned.
What should vendors do with DUO tokens at the end of the Market day?
Turn them in to the market manager for reimbursement.
What organization is responsible for DUO program management in Oklahoma?
Hunger Free Oklahoma
Are plants and seeds that grow food DUO eligible?
Yes, only at Farm direct locations.
As the Market Manager, what are your responsibilities to DUO eligible vendors?
Explain the program requirements, ask them to sign a vendor agreement, reimburse them for DUO tokens they accept
A vendor accidently accepts DUO tokens for an ineligible item. What should happen next?
If mistakes happen, HFO can cover the cost the first time. However, you should provide the vendor with additional DUO training because subsequent errors cannot be reimbursed.
What reporting metric does HFO use to calculate a Market's monthly DUO reimbursement?
Total amount of DUO redeemed during the month.
As of this training, how many DUO Farmers Markets are listed on the website www.doubleupoklahoma.org?
27
A customer purchases $20 SNAP and receives $20 DUO. Later that same day, they visit the Info booth again to request putting the $20 SNAP back on their EBT card. What should happen with the DUO tokens they received?
A customer visits the Info tent to purchase SNAP tokens three separate times throughout the Market day. How many times are they counted in terms of 'unique customer'?
One. Customers are only considered 'unique' for their first SNAP transaction on a Market day.