May I Have Your Ticket Please?
I Have Heard That Before......in the Week in Review
Didn't We Cover This in TT?
Dynamic Edge Tidbits
That's the "DE"finition
99

Currently in Q4, this ISGer has closed the most support tickets with 700

Erik Brzezinski

99

Tim ends the week in review videos with a......

Joke

99

This is one way to end the client's experience on a peak

Smile/Use their name/Lunch on Us/Computer cleanup/Handwritten note

99

This is the 2023 annual theme

Built to Grow

99

In tennis, the tie score of 40-all in a game

Or

The two on dice or playing cards

Deuce
200

The month that had 2273 support tickets submitted making it the month with the least number of tickets (hint: a summer month)

July

200

This DynEdger has been doing remote onboardings of new computers this year.

Matthew Davenport

200

Aside from Tim, this DynEdger has been with DE the most number of years

Skyler Willett - 18 years

200

DE celebrates this many years in business on March 29, 2024

25 years (silver anniversary)

200

The state of owing money

Debt

300

The month that had 3210 support tickets submitted making it the month with the highest number of tickets (a Spring month)

March

300

This person from LCUNI became CEO of NPOCU which is how they became a client

Cristy Skinner

300

This new portal feature in 2023 can bump your feature request to the top of the list

Upvote

300

This form of a comic entertainer that traditionally wears costumes and exaggerated makeup is one of Tim's least favorite things.

A clown

300

Calm down and relax

Or

Relieve or reduce the pressure on something

Decompress

400

Currently, this client has submitted the most number of support tickets for 2023 (hint: large number of end users)

FCCLI with 5342

400

The best way to get a new client is through these means (hint: it is also a Q4 rock)

Referrals from an existing client

400

This many credit unions became new clients in 2023

3 - SFCUN, NHFCU, NPOCU

400
This is the Ann Arbor office street address

1145 Oak Valley Dr. Suite A

400

Euphemistic term for a person's buttocks

Derriere

500

Currently, this client has submitted the least number of support tickets for 2023 (hint: Ann Arbor client and Tammy Carr is their PCC)

TJFFO with 2

500

The programmers consistently work on projects for any one of these clients.

GADVI/TGMCR/AREAL/SRISE/FMANA

500

The new CRM Dynamic Edge will be using beginning 2024

HubSpot

500

This is the Nashville office street address

615 Main St. Suite 101

500

A severe flood

Deluge

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