A
B
C
100

What system do you use to create a follow up 

What is SENS

100

Who would you engage for support with complex issues

Who is a CHE

100

How long can you hold when reaching out to a SPE 

What is 2mins

200

How do we engage a Care Specialist

What is Support Request 

200

Who would you engage with life events 

Who is Holistic Care Support 

200

What system do you use to locate a Single Case Agreement 

What is Linx

300

What resource do you use for routing 

What is Internal Partners

300

What resource would you use to send a compassion gift 

What is the FEC Sharepoint 

300

When will you open SENS

What is on every call

400

What color shows a new email and no one has read the message

What is green dot

400

What SOP do you use to help name a Case 

What is the Admin & Tech

400

What is the TAT for a PHMC response 

What is 2BDS

500

What UBH Partner would you engage for ages 17 and younger 

What is FSP

500

How do we engage a RA for a Urgent Request 

What is a Support Request

500

When would you offer the survey 

What is NEVER

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