What tool do we use to communicate with customers?
Intercom
Who has access to a record stored on a blockchain?
Anyone
A customer contacts us via unauthenticated web chat and requests a passcode reset. What authentication method should we use?
Identification via OPS
For which conversation statuses will Intercom not apply the Snooze & Close automation?
Escalated and Closed
A customer contacts us through an in-app chat for a 2FA reset. What type of authentication should we use?
Identification via OPS
Once authentication is successfully completed, which details should be provided in the Qualification tab?
Name and email address