Travel What
What Store in the PNW travels 62% of its installers beyond the 30 mile range of the store?
Helena, MT 3106
Name all the States HOM Covers
Colorado, New Mexico, Nebraska, Wyoming, Montana, Idaho, Washington and Oregon.
What is SPRG stated for?
Service Provider Reference Guide
Can some one under the age of 18 have a Home Depot Badge and work on a Install?
Yes requires a special form and approval from Home Depot Compliance
Top IVOC Store in the MTN Division?
1542 – Canon City, CO
4.72 (2024)
4.83 (2025)
+0.11
What Store in the MTN travels 40% of the installers beyond the 30 mile range of the store?
Canyon City, CO 1542
When Karl Kocsis first started with the company what was his job?
Part-Time Check Processor
What does OSR stand for
Outside Sales Rep
What Does MALPS Stand For?
means mold, asbestos, lead paint, and silica
Top IVOC Store in the PW Region?
4711 – Bellevue, WA
4.68 (2024)
4.82 (2025)
+0.14
What Store Travels the Least beyond the 30miles?
Yakima/Ellensburg, WA – Store 4727
What is our Mission Statement
HŌM Solutions, Inc. strives to maintain the continuity of customer care through consistent and reliable services. These services will be driven by unparalleled customer service, superior quality, and unrivaled professionalism.
What is the difference between iVOC and VOC
VOC- Voice of the Customer
What is a SLM at the Home Depot?
Service License Manager
Top IVOC Store in the PE Region?
3105 – Kalispell, MT
4.67 (2024)
4.83 (2025)
+0.16
Which store installs stretch across multiple valleys in western Montana?
Missoula (Store 3102) — about 50% of projects are beyond the 30-mile mark, reaching into Hamilton, Helena’s edge, and the Kalispell corridor.
What was Steven Johnson first job at HOM Solutions
Dispatch
What does AMM stand for
HDMS Term for Assistant Market Manger
What does GET Involved Mean as a Service Provider?
G- Greet (Smile and acknowledge Customers
E- Engage (Quickly identify a Customer's needs
T- Thank (Express gratitude to Customers, because Customers are the key to THD success
Across all divisions, which region had the most stores with iVOC above 4.8 in 2025?
MTN
Which Store/Install team takes on the longest mountain drives for installs?
Montrose (Store 1537) — roughly 35–40% of projects are beyond 30 miles, heading into Telluride, Ridgway, Norwood, Dove Creek, and Lake City.
What is the Rules of the Road
Name all of the 4 FDS for HOM Solutions
Larry Lane- PNW- Seattle, Spokane, Idaho, Montana
Geoff Carter- PNW- Tri Cities , WA and Oregon
Zack Boon- Pac MTN- Colorado, Wyoming and Nebraska
Marrisa Kimbrough- Pac MTN- ABQ
1. How much is the Fine if we are Missing a Badge On-Site?
2. How much is the Fine for an Ineligible/Expired Background On-Site
1. $300 for missing badge
2. $1,500.00 for Ineligible/Expired Background
Who's Phrase is this- At the end of the day we own the customer
Steven Johnson