3.1
3.2
3.3
music
animals
100

what needs to relate to need to have a family. 

love and belonging

100

what is efficiency?

efficiency  is when the information is delivered faster, which speed up guest service experience.  

100

what is empowerment

is the ability for a frontline employee to make a decisions on behalf of the guest 

100

who sing when i see u again 

fantasia

100

what do bunny eats 

carrots 

200

these need are essential for life and include things such as food, water, clothing and shelter.

physiological 

200

what is the cost of errow?

organizations strive to offer a perfect guest experience.

200

name some ex of service recovery models 

greet, emphathize, apologized 

200

who sing please dont judge me 

christ brown 

200

what do horses eat

carrots

300

what is esteem 

receiving an upgraded experience 

300

what is pre arrival?

is when a guest make reservation plans  and decision 

300

service recovery

is the process of correcting errors in a guest experience.

300

who sing dance for you 

beyonce 

300

why do monkeys loves banana 

bc they are sweet and is a source of energy for them 

400

what is emotional intelligence 

A person’s emotional “quotient” (or score) measures their ability to empathize and control interactions with others to achieve an optimal outcome for the given situation.

400

what post departure stage?

 is when a guest experience cycle is all about relationship management.

400

external customer 

someone who pays for services and is not directly connected to the operation

400

when was daddy home made 

2010

400

why do pigs love mud 

bc rolling around in the mud simply makes pigs feel goo

500

epathy 

is the ability to consider the feelings of othes  

500

what are moment of truth? 

occurs several times throughout a customer experience.

500

internal customer 

  • Any member or group within an organization who relies on assistance from another to fulfill his or her job duties.

500

when i was your man 

bruno mars

500

why did the chicken cross the street 

becauseeeeeeeeeeeeeeeeeee

M
e
n
u