Question Types
What type of question is:
Does the store count cash every day?
What is a "closed ended" question
Main con to using "closed ended" questioning
What is failure to obtain important or clarifying details
Foundation of successful and constructive interactions with interviewee's, especially in difficult conversations
What is preparation, preparation, preparation
Question that tends to lead interviewee to the expected answer
What is a biased question
Key benefit to using "open ended" questions
What is gain detailed answers from interviewee
What is nodding, smiling or maintaining eye contact
Question that often follows the response to an "open ended" question used to dig deeper or clarify ambiguities.
What is a probing question
Common challenge an auditor may encounter with an interviewee
What is resistance to the process, defensiveness or hostility in answering questions or misrepresentation of information (intention/unintentional)
Questioning technique that allows auditor to process information received and think of follow-up questions or encourage the interviewee to give further information
What is using silence
Question designed to get longer, more detailed answers
What is an "open ended" question
Main con to using "open ended" questions
What is people going on and on or providing too much irrelevant information
You do this when repeating back to an interviewee your understanding of what they have told you
What is paraphrasing
What are the 5 W's and 2 H's used when using "open ended" questions
What is: Who, What, Where, When, Why, How and How Much
Key benefit to using "closed ended" questions
What is time savings
True or False:
It is always the best approach to use a standard checklist when performing audit interviews
False:
Often the best approach is to have a natural, conversational flow to the interview process helping make the interviewee feel at ease and strengthen rapport