Emotional Intelligence Basics
Four Areas of Skill
Improving Emotional Intelligence
Emotions
100

What is called when someone is aware of their own emotions, the emotions of others, and has the ability to relate to others in a personal and professional manner. 

Emotional Intelligence

100

What phrase is the definition of: being aware of different aspects of the self including traits, behaviors, and feelings? 

Self-Awareness

100

True or False: Identifying and understanding your emotional strengths and weaknesses does not help improve your self-awareness. 

False 

100

A self-conscious emotion that occurs when a goal has been attained and one's achievement has been recognized and approved by others.

Pride

200
True or False: Studies show that people with high intelligence are more likely to be passive-aggressive and avoid taking responsibility
False 
200

This is the ability to control your emotional reactions in a positive manner, while still acting with honesty and integrity. 

Self-Management

200

When we find techniques to help with work-related stress, such as hobbies, we are practicing... 

Self-Regulation 

200

What is the emotion called when a person feels responsible or regretful for a perceived offense, real or imaginary? 

Guilt

300
True or False: Studies show that people with high emotional intelligence make better decisions, resolve conflicts, and work well under pressure. 

True 

300

When *blank* is highly developed, behaviors can continually be observed, reflected over, and modified? 

Self-Awareness 

300

Listening actively and attentively to coworkers, managers, and peers, can help improve these skills 

Social Skills 

300

When you have *blank* in someone, you have a firm belief in their reliability, truth, ability, or strength of them. 

Trust 

400

True or False: High emotional intelligence can reduce the effects of burnout 

True 

400

What is: the ability to identify emotions in other people and understand their perspective?

Social Awareness 

400

Listening without interrupting can help us become more: 

Empathetic 

400

What is the emotion: the ability to understand and share the feelings of another. 

Empathy 

500

True or False: Emotional intelligence training boosts employee productivity and performance 

True 

500

What is: the ability to use both self-awareness of emotions and understanding of emotions in others, to manage interactions? 

Relationship Management

500

In order to maintain motivation in the workplace, what attitude is a must? 

Positive/Optimistic 

500

What emotion can be defined as a feeling of embarrassment or humiliation that arises in relation to the perception of having done something dishonorable, immoral, or improper? 

Shame 

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