Self-Awareness
Self-Regulation/Management
Motivation/Passion
Social Skills
Empathy
100
The ability to be aware of your emotional state and actions
what is self-awareness
100
True or False. You are practicing self regulation when you are punching in car windshields because you were cut off.
what is false.
100
True or False: giving compliments on good work to employees is a good motivator
what is true
100
what are these types of communication: - gestures - facial expression - eye contact - how close you stand - how you sit - how loud or fast you talk
what is nonverbal communication
100
what is the ability to understand and share the feelings of another
what is empathy
200
a boss is constantly interrupting her employee, what is she lacking
what is self awareness
200

what does the hulk represent when he is Dr. Banner (i.e. not transforming into the hulk)?


what is self management

200
give three examples of external factors that drive motivation
money titles status family
200
give three advantages of having proper social skills
what are - more and better relationships - better communication - greater efficiency - advancing career prospects - increased overall happiness
200
True or False. Empathy can be learned.
what is true.
300
being able to know yourself and how you react in public settings
what is knowing your strengths and weaknesses
300

not overreacting to emotional situations and managing stress

what is self control

300
desire to achieve or better oneself within a company is an example of what kind of motivation driver?
what is internal factor.
300
Of this list which component is not a social skill: - influence - communication - cognitive empathy - change catalyst - team capabilities
what is cognitive empathy.
300
True or False. Empathy is more important to job performance in some cultures than others.
what is true.
400
What are the elements of social awareness?
what are: - emotional effects - know your strengths and weaknesses - self-confidence
400
poor self-management A boss screams angrily at an employee in front of customers over the way she folded jeans. What is this an example of?
what is poor self-management
400
the donuts in the front of the class represent what kind of motivational factor?
what is an external factor.
400
what is the most important single ingredient in the formula of success is knowing how to get along with people
what is social skills.
400
what is knowing how the person feels and what they might be thinking?
what is cognitive empathy.
500
True or False. Group 1 will eat donuts today and/or the winners will give Group 1 donuts.
what is true.
500
what is impulse control? not reacting on your first emotional response or considering the situation are examples of what?
what is impulse control?
500
What do these represent: - passion for the job/goal - eagerness to learn - lots of energy - optimism - problem solving
what are the attributes of motivation.
500
what is false. True or False. Social skills are the skills we use to communicate and interact with each other verbally.
what is false.
500
what are the 5 core components of empathy in the workplace?
what is 1. understanding others 2. developing others 3. service orientation 4. leveraging diversity 5. political awareness
M
e
n
u