Performance Evaluation Systems
What is the main purpose of a performance evaluation?
To assess job performance
What are the two components in appraisals?
Criteria & Rating
If an employee's performance does not meet expectations, a(n) ____ should be put into place.
Improvement plan
What is one key benefit of having a formal performance evaluation system?
It provides feedback.
This method was developed by Peter Drucker in his book The Practice of Management
Management by Objectives
These are the first two steps of the performance review system.
(1) Goal setting w/ employees and (2) monitoring, feedback, & coaching
How often are performance evaluations usually conducted in most organizations?
Once or twice a year, depending on the organization’s practice.
What does the Acronym S.M.A.R.T stand for?
Specific, Measurable, Attainable, Result oriented, Time limited
Which appraisal interview describes managers who solely discuss their own point of view with employees?
Tell and Sell Interview
Why do some people criticize performance evaluations?
They can be too formal or take too much time.
This method shows clear expectations and the manager simply checks them off if the employee meets them
Checklist scale
What is one method the textbook describes to ease nervousness about receiving/giving appraisals?
Show the written evaluation before the interview
What do "validity" and "reliability" mean in performance evaluations?
Validity measures relevance – Reliability ensures consistent results
What are the four options of appraisal methods in creating appraisals?
Trait method, Behavioral method, Comparative methods, Results methods
What makes an improvement plan effective?
If it is written with the employee and managed regularly