Job skills
What skill means arriving to work on time every day?
Punctuality/Time Management
You should always use this kind of tone when talking to a supervisor
Respectful tone
What document lists your skills, experience, and education?
A resume
If a customer says, "Thank you," how should you respond?
You're welcome, happy to help, no problem
Your shift starts at 9:00 am. What time should you arrive?
A little before 9 or at 9.
What skill means completing tasks without being asked?
initiative
Saying "thank you" and "please" are examples of good what?
manners
What should you wear to an interview?
Professional clothing
What is one polite phrase you can use to offer help?
"How can I help you today?" "Is there anything else you need?"
You finish your task early. What should you do?
Ask your supervisor what else needs to be done
What skill helps you handle more than one task at a time?
multitasking
Keeping your phone away during work shows this
Focus/Professionalism
What is one thing you should NOT do in an interview?
Use your phone, interrupt, avoid eye contact
What should you avoid doing when talking to a customer?
Being rude, ignoring them, using your phone, or interrupting them
You see a spill in the hallway but it is not in your job description. What should you do?
Report it or clean it up
This skill means staying calm under pressure
stress management
Following directions from your supervisor shows this
Respect for authority/Listening skills
True or false: It is okay to be late to an interview
False
What is one way to show active listening with a customer?
Nodding, eye contact, repeating what they said to confirm
You're running late to work. What should you do?
Call your supervisor and let them know.
Following safety rules at work shows what skill?
Following the company's rules and expectations show this quality
Responsibility/Dependability
What is one way to follow up after an interview?
Send an email
What should you do if two customers ask for help at the same time?
Help one first and let the other know you will be with them in a minute
You see a safety hazard (like a broken ladder). What should you do?
Report it immediately and do not use it