Net Metering
Who owns and maintains the solar panels associated with Net Metering?
The customer
Which payment plan is not compatible with Energy Planner?
Budget Billing
8 - 10 feet
How many days in advance can a Move In be completed?
45 days (max.)
The recommended thermostat setting for the Summer is at ______.
78 degrees
Which tiers require an application fee?
Tiers 2 and 3
Which application is used to opt-in a customer for AMI and remove an account from Budget Billing
Fiori - Program Enrollments
How should the first and last names be entered in EECP for audits?
In capital letters.
How many months is the suggested security deposit amount for?
2 months average
What are simple, free home/lifestyle changes, such as closing blinds to conserve energy called?
Practices
Which section of the Net Metering/Battery enrollment, can TMs view uploaded pictures and files?
Documents
How is the rate of the Energy Planner based?
The rate of electricity the BP pays is determined by the Energy Planner Level that is active at the time they are using electricity. The levels (Low, Medium, High and Critical) vary based on the time of day and the day of the week.
For a WEA audit, where can TMs located the Census Tract number?
The GeoMap
Which section of Account Factsheet can a TM review for documents sent out for the account, outside of bills?
Correspondence
The recommended water heater setting is optimal at _______.
120 degrees
The disconnect switch and the meter should be placed, roughly _____ feet apart.
6
What are the name of the Energy Planner contractors?
Air Bud and Harry's Electric
What are the 5 appointment times for audits, to be entered into EECP?
8:00
9:30
11:00
1:30
3:00
Which workcenter is used to update customer's phone number, email and mailing address?
Customer Communication
Customers should limit running pool pumps to _______ hours during the Summer.
6-8
Once the Net Metering application is approved and the meter set order has been created, how many does it have to be set/configured by?
30 days. Once meter is updated, the Solar team has 10 days to send the Welcome Packet and advise customer of able to turn on solar panels.
What is the phone number for EP Maintenance and Technical questions?
813-275-3050
For Phone and Virtual audits, which analyst should be scheduled?
Ian Sprawls
How many tiers are the Energy and Fuel charges billed at?
2 tiers.
First tier, up to the first 1,000 kWh
Second tier, above the 1,000 kWh
What is the name of the Tampa Electric site tool for customers to use and review conservation tips, practices, and measure?
Online Audit Tool