Key Behaviors
How many key behaviors are there?
6
What is the name of Xfinitys Quality Program?
Catalyst
Which key behaviors focus on building a meaningful relationship with the customer?
Engage Actively - Show Appreciation
Compass
Which key behavior helps you establish trust?
Own It
How many steps are there to the call flow?
4
Which of the key behaviors should be used throughout the customer interaction?
all six
Name the steps of the call flow?
Connect - Explore - Consult- Review