Key Behaviors
Which key behavior helps you establish trust?
Own It
How many steps are there to the call flow?
4
How many key behaviors are there
6
Whats the name of Xfinitys Quality Program
Catalyst
Which key behaviors focus on building a meaningful relationship with the customer?
Engage Actively - Show Appreciation
Compass
Which of the key behaviors should be used throughout the customer interaction?
all six
What are the steps to the call flow
Connect- Explore- Consult- Review