Cohesive Student Experience
The ES office read and discussed this book before the launch of the BYU sesquicentennial celebration.
What is Envisioning BYU Part 2?
The number of months it took to complete the Department of Defense application and launch the Academic Institution (AI) Portal.
What is 9?
This 2025 accomplishment strengthened our team by hiring and onboarding two new counselors (Moroni and Sheldon), complete with a structured orientation schedule and assigned mentors.
What is expanding and onboarding our counseling team?
These counselors were trained to handle Financial Fitness topics.
Who are Amber Cook and Jeff Pugh?
DAILY DOUBLE!
Financial management workshop for newlyweds
ES Website navigation
Improvements to Wilkinson Center office
Develop common budget scenarios for new admits
Analyze student response trends to outreach campaigns
Develop FAQ for military website
Plan new space in Wilkinson Center
Develop dashboard for student associate accountability
Proactive outreach for students receiving military assistance
Improve BYU's military ranking
Transition student phone calls to video conferencing during call
Identify underused high impact features of Salesforce
Process to prioritize student relationships, ensuring students are numbered, nourished, remembered, and known by name
What are the 2026 OKR's?
The Enrollment Services Office is grateful for all of the offices in our division for their help and support this year. We think you _______?
What is rock?
Coordinated with this department to include financial planning resources into the UNIV 101 curriculum?
What is Undergraduate Education?
This project involved moving this survey from American Heritage and Writing 150 to Univ 101 so all Freshmen will now receive it.
What is the Pulse Survey?
This project involved the opening and establishment of this office, which serves as a centralized hub and handles all in-person student support for the Enrollment Services Division as well as Student Financial & Treasury operations.
What is the Enrollment Services (Wilkinson Center) Satellite office?
This project was completed to ensure new student associates were trained and competent in all the areas Enrollment Services represents.
What is updating all training material, videos, quizzes, etc.
This new checklist was developed to help graduate students navigate the university.
What is the grad student checklist?
To comply with the Department of Defense requirements, this website was updated to support students on tuition assistance and ensure compliance with military regulations across all six branches.
What is military.byu.edu?
This office tool was prepared to help ES counselors to briefly inform students about financial planning topics that may surface in an appointment.
What are the Financial Planning Desktop Tutorials?
This major 2025 achievement started with a script, grew through extensive feedback and revisions, and ended as polished instructional videos. This resource, now available online, in the chatbot, and shared across the university, helps students understand registration.
What are the MyMAP instructional videos?
Collaborated with partner offices and IT to add this case deflection tool on: Admissions Application, MyMap, MFC, and MyAid Dashboard, completing a multi-year project.
What is SF Messaging-Chat Bot?
Collaborated with this team to implement a communication strategy to inform newly admitted students prior to their arrival on campus, about funding resources and strategies.
Who is the Marketing & Communications team?
This project allowed parents to directly sign up for this helpful publication instead of going through their students.
What is the Parent and Family Newsletter?
This project streamlined how students request scholarship exceptions by introducing a new online form that creates a case in Salesforce and moved the process to the Enrollment Service Counselors.
What is the Scholarship Petition project?
By collaborating with this office, this project finalized and implemented a training program for peer mentors to reach out exclusively to SSI-2 students.
What is the First Year Experience office?
This petition transitioned to the Enrollment Services Office, where counselors were trained, and the process was also brought into Salesforce for the first time, allowing better tracking, communication, and reporting — and enabling counselors to provide more holistic advising.
What is the academic petition?
Implemented this new service for students who need help at the Enrollment Services satellite office who don't have an appointment.
What is the walk-in queue?