General
First Aid/Safety
Media & Perception
Lake Massapoag
Policy & Procedure
100
I was scheduled for a shift, and I can't work it. Eh, I just won't show up. They will figure something out, right?
No. If you are scheduled to work, it is YOUR RESPONSIBILITY to find coverage for your shift. A missed shift will result in a written warning during the first offense followed by employment termination on the second offense.
100
They said they're fine, so they are definitely fine, right?
Probably not. People may not tell you the full extent of how they are feeling for whatever reason. If they seem unlike themselves, don't let it go.
100
My friend texts me while at work, ?can I respond?
No, counselors and lifeguards should not be on their phones under ?any circumstances. Break times may be used to check phones ?and must be properly secured while on your shift.
100
I need to get a tan, what can I wear at Lake Massapoag?
Boys should come dressed in their swim shorts, ?no speedos. Girls need to wear a tank top/swim shirt, ?or a one piece bathing suit. Only wear issued apparel.
100
A program participant needs to use the bathroom, what do I do?
Have the participant take a buddy with them, ?along with one staff member. The restrooms are open?to the community, so children must be supervised and ?staff must be an earshot away at all times.
200
I am hungry! Can I eat right now?
Breaks and lunch times are defined by Waterfront and Summer Camp Supervisors. ?A 30 minute unpaid break is issued to staff who work more than 6 hours. It is strongly ?recommended that each staff brings lunch to work and a frozen water bottle. Camp Staff: You must supervise meal times by eating with your campers!
200
Those kids are running down and jumping off the dock, is that alright??
No, use your common sense. ?If what campers are doing on the beach doesn’t look safe, ?it probably isn’t. You control the environment so blow the whistle?and stop the dangerous activity.
200
I love my Sharon Rec gear, can I wear it outside of camp?
Never wear it in a situation where you could be misrepresenting not just the program but the department as a whole.
200
Someone wants to just ride their bike through the beach, no big deal, right?
Only those with beach or boat passes may enter the gated area at all times.
200
I’m pretty bored standing around right now, I’m going to go talk to the other staff! That's totally okay, right?
Don’t do that. ?The specific stations we have ?are there for a reason. ?Safety is a major concern, so remember to keep ?your eyes on the water.?Remember PERCEPTION IS EVERYTHING, so even if?you did it just one time and got caught, they will think ?you do it all the time!
300
My alarm didn’t go off and I just needed a coffee today. Can I come in late for my shift?
All staff are required to be ON TIME for their shift. What does on time ?mean??15 minutes early is on time. Therefore, when your shift starts at 1pm, ?you will be in place once your shift begins.??Cannot make your shift because of illness? Call your supervisor by 8am. Excessive absenteeism or tardiness can result in loss of summer position.
300
It’s a pretty hot day, but I’ve already gotten her water three times. ?Isn’t that enough?
Evaluate the situation. Heat can take a large toll on people, ?especially if they are active. If they seem down and constantly ?thirsty, sit them down in shade and ask how they are feeling. ?Be mindful some people will never admit this.
300
This staff is awesome, can we all hang out outside of work?
Yes and no. Regardless of what happens, ?it should never be spoken of at work.
300
Someone cant swim and brought their own PFD to the beach, can they use it?
Christian’s Law is in full effect. Only those who are a qualified as a ARC level 3 swimmer or higher can swim without the use of a life jacket. Some one wants to bring a lifejacket to the beach MUST bring a US Coast Guard jacket and be fitted and approved by a guard on duty!
300
Nice! It’s beach check. Time for a break, so I can check my cell phone, right?!
Beach check is a very important time for checking in with ?your campers and taking head counts. ?Do not go anywhere or let your campers go anywhere until ?you have everyone in your group accounted for.
400
What does it mean to be an exemplary Sharon Employee?
Be in the present. You should want to be here everyday.?You are responsible for a large group of children and adults IN and AROUND ?open water, so being alert is essential. Camp staff, being at the lake is NOT ?break time.??Be open-minded when different situations present themselves, ?hear both sides of the story, and work together with the staff around you. ?We want all of you to step up and help everyone out, as all of you can provide ?something to make the patrons and even yourselves happy and relaxed.? You aren’t just an employee here, but also a role model. ??The goal should be for visitors to go home everyday telling them how Impressed they are with attentiveness and kindness of our staff. BE FUN- GIVE FUN- HAVE FUN--- EVERYDAY!
400
Wow, he’s bleeding a lot. How should I handle this?
Whenever blood is involved, wear protective gloves. ?If the situation becomes severe or simply something you can not ?handle yourself, get a director immediately. Fill out an incident report after providing any first ?aid treatment.
400
This kid is really cute, can I make my snap story?
No. This is against the law and should not happen. ?You will lose your job.
400
The beach closed to poor quality, what do I do?
Beaches/boating areas are tested once a week, if the ?quantity of bacteria exceeds the maximum levels, ?the area is to be closed until a new test is conducted.
400
Uh oh, can’t find a participant, ?what now…?
1.) Notify director immediately 2.) Double check everything/everywhere, director notifies the recreation director. 3.) Stay in assigned areas, keep searching, yell camper’s name
500
It is hot out and I’ve been in ?the sun all day long!? What do I do?
Everyone knows the sun can damage your body. Apply SPF frequently?(SPF over 30 recommended). We also recommend you wear a hat! Dehydration happens quickly, so constantly be drinking water and bring it with you at all times. Wear sunglasses when you are in the sun (but when you are speaking to someone, be sure to take them off!)
500
Someone is missing that was seen in the water, what do I do?
Call CODE X. Hand signals are an effective use to communicate ?with each other. Clear the beach and mark the spot where the ?victim was last seen. Call 911. All available guards are to swim ?the immediate area with goggles.
500
One of my favorite participants just friended me on Facebook and requested to follow me on Twitter/Instagram. I can accept, right?
Nope. Participants should never have access to your ?social media, keep things private.
500
It's 7:45pm. It's safe to put all of our emergency equipment away, right? We're only open for 15 more minutes.
Guards are not to put any equipment away before 8:00 pm. You cannot leave your area unsupervised to return equipment if people are still in the water. You are responsible for their lives until the Beach closes.
500
I hear lightning, what do I do?
Follow the 30/30 rule. Clear the beach immediately?and wait for 30 minutes after the last roll of thunder is heard.
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