Acct Maintenance
Account in system, but has never been a customer. -Was a minor when account was created. -Notarized copy with ID, lease and police report needed back.
What is a FORG?
I don't care what you know about me
But you won't get a dollar outta me
My lights aint on, I can't see
I can't believe I got a (CFNP)
This is issued when the customer needs to update the phone number to be contacted by verification.
What is an INPA?
This work order is needed when a customer needs the trees cut and they affect the lines for everyone on their street.
What Is a TRIM?
We use this button to transfer a caller to Speed pay.
What is Direct Transfer/ Arrow?
Same Day Reversals -- Password Resets --Update Email
What is IWAM?
I Got a letter today
Warning me my lights will go away
There's a date by which I have to pay
This is my Last Day To Pay (LDTP)
This is where you will look to see if there are any holds need to be released on the account. This could be permits received, or verification pending.
What is PREMISE NOTES
This is an inhouse escalation ticket.
What is INMC?
You must answer the call in this many seconds.
What is 6 seconds?
current invoices--Previous invoices--mail or fax
What is BICO?
Saw you messing with the meter.
It wasn't me
Seal is broken or there's jumpers.
Wasn't me
And your bills getting lower.
Wasn't me!
You know you shouldn't have power!
(Tams)
We use this company to do a soft credit check to see if the BP will have a deposit.
What is Experian?
We use this tool when SAISO and MSC is down. It's used for reporting Outages and Emergencies.
What is DERT?
This toggle allows you to change status so that you don't get a new call when it's time for your break.
What is Aux?
charity agencies--payment assistance -- can take 3 months to receive payment
What is FINA?
So I was driving down the street (street),
Turnt onto Fir (onto Fir),
I stopped when I saw the Wi-re!
It's on the road, Ya need to know,
That wire is low, low, low, low, low, low, low, low. (WRDN)
If a hold is on the account for verification, it can be cleared in this many days at minimum...but there are this many more they have to wait if it has to be released if they miss the call.
What is 2 and 5 to 7 (weekends and holidays)?
This system is for tracking of Notifications and work orders when MSC is down.
What is CaDAT?
If you're quiet, it's best to say something like "thank you for your patience while I work on this" with in this many seconds.
What is 15 seconds?
This should be issued for missing payments, overpayments, payment investigations and refund request associated with payment credit.
What is an IRPC?
The Floor, The Walls, The Roof is on Fire.
The chair, the couch, the Table's on fire.
We're gonna need some water or the house is gonna burn.
My stuff is gonna-Burn (AFIR)
This is where you add additional services to an account, such as gas or turning on additional lighting options.
What is Start?
This system is the primary tool for Entergy.
What is CCS or SAP?
We use this toggle to let Entergy know what kind of calls you took. 100% yall!
What is call coding?