General
Post Demand Remedies
Lien Resolution
Communications
100

Name our three Single Event service offerings

LienDesk, Single Event Traditional, Traditional Asbestos

100

Why is it important to submit a dispute of unrelated charges before the final demand is issued?

So that you don’t lose any appeal rights

100

 Describe what lien resolution is?

Process of reimbursing insurance companies for injury related care they covered in personal injury settlements.

100

What is our ideal client email response time?

24 hours

200

What is the most common case type in Single Event Traditional?

MVA

200

What document/request is sent for asbestos settlements that are for Pre 80 exposure

Extraction Request

200

Exposure for a lien is always between the date of _______ and the date of ________?

date of injury and date of settlement

200

When documents are received from a client, what tool is used to request the document be uploaded?

InfoPath

300

What is the name of the Document we provide to clients indicating that the lien resolution is complete

FNLR
300

What grid in LawBase do we use to track appeals?

ARG - Administrative Remedy Grid

300

Which lien type has the first right to reimbursement? 

Medicare

300

Name two things you should check when sending an email?

Recipients are correct and open the attachment to confirm it’s the intended document

400

Where would you locate all documents for a particular file within LawBase?

Knowledge Lake

400

What field is used in the ARG to signify that our appeal request has been sent to Massmanagement?

Transferred to Appeals Department date.

400

What are claims?

An itemized listing of the lienholders asserted reimbursement amount

400

What is common business practice upon receipt of a document from a client?

Respond confirming receipt

500

Who has the first right to recovery in regards to reimbursement

Medicare

500

What is the standard timeframe to submit a Reconsideration?

120 days from the FD date

500

What triggers our invoicing in Single Event?

Case closure

500

What do you do within LawBase with all email correspondences both internal/external?

Drag and drop them into the file.

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