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100

Bamboozle

Late log-in to shift

100

Flibbertigibbet

It's your lucky day! You need to answer two questions.

100

Gobbledygook

Chat, Email, or Daily Meeting?
Early or Terminal LBB

100

Hodgepodge

Software/app crashes during task

100

Lollygag

Unable to access CWB or KB

200

Skedaddle

Equipment not working

200

Flummox

Discrepancy in CWB

200

Wobble

Incorrect CODE assignment

200

Fartlek

Cannot submit form or ticket

200

Dingleberry

QA Dispute

300

Blubber

Access restrictions

300

Snickerdoodle

Mistakes in documentation

300

Kerfuffle

Process Alignment

300

Pumpernickel

Chat, Email, or Daily Meeting?
2 URs with no reply

300

Hootenanny

Chat, Email, or Daily Meeting?
KPI or performance issues and updates

400

Bumfuzzle

Slow task completion

400

Nincompoop

You are safe! Call someone else!

400

Ragamuffin

Process Alignment that needs Approval from SD

400

Whippersnapper

Early log-out or no log-out

400

Poppycock

Payroll Dispute

500

Guffaw

Forgetting to clock in/out

500

Clodhopper

Chat, Email, or Daily Meeting?
Process Updates or Clarification

500

Doodad

Incorrect shift or schedule

500

Fiddle-faddle

Unapproved OT Hours

500

Wackadoodle

Receiving Direct PM from TS

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