Operations
Days 1-61
The Sales Process
Resources
Facilities
100

We do this task daily to note vacated units, overlock, note units that need cleaning, and maintenance items for follow-up. 

What is the lock check?

100

We can reduce our debt by taking at least 7 good photos and posting them ASAP to this website

What is Storage Treasures?

100

We ask the customer's name in this part of the sales process

What is the greeting? 

100

Every morning I check BOTH of these email accounts

What is the site email and personal work email? 

100

If I have a pothole or crack deeper than 1/4 inch, this is how we mark it prior to repair

What is yellow paint? 

200

This online rental package allows customers to have 24 hour access

What is the Premium Package?

200

This is the amount of the fee added of day 6 of delinquency.

What is $20 or 20%, whichever is greater?

200

This step of the sales process is where we ask the value of goods

What is assessing needs? 

200

When I have a question about how to complete something in Breeze, I should use this tool

What is Walk Me? 

200

This is my Facilities Service Manager (FSM)

Who is Tom Clark?

300

Deposits greater than $? in CASH received will require a SAME day deposit.

What is $1,000?

300

Pictures that are uploaded to Breeze but not Storage Treasures

What are seal tag, full unit with unit number, and inventory sheet?

300

This part of the process is where we first bring up CPP to the customer.

What is presenting the solution? 

300

This website allows me to check my schedule, clock in/out, submit PTO, complete training courses and check my pay stubs.

What is Workday?

300

A project greater than $1,000 that is planned in advance 

What is Cap Ex (capital expenditure)?

400

This metric consists of 4 categories; Answer the Phone, Escalations, Easy Pay, Customer Satisfaction Score

What is the CX score?

400

Proof of this must be on file if the NOL was mailed to an address other than the lease address

What is a COI form (or note from online change)? 

400

Saying "This is the perfect unit for you, let's go complete the lease," is an example of this

What is assuming the sale?

400

This website has a search bar I can use find ESS policies, procedures & various current forms

What is Sharepoint? 

400

A low $ emergency repair shows in this category of the property financials report

What is RM (repair & maintenance)?

500

This is a place where you can see if a site is available for a phone call.

What is the HUD on Ring Central?

500

The NOL must be postmarked a minimum of this many days before the auction date

What is 45 days?

500

In this part of the phone sales process, we explain to the customer why we are calling them

What is establishing purpose? 

500

If I have a question that my DTL & DM cannot answer, this is where I can submit my question to the SSC

What is the service desk? 

500

The thermostat setting in the buildings should be X degrees in the winter and X degrees in the summer.

What is 55 in the winter and 80 in the summer?

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