cmt/rs/cap
This CMT action is the service provided when the delayed pax does not have onward travel
what is monitor no action
This individual is to be contacted if the funds in a WheelsUp account have expired, and no extension has been granted?
What is a WheelsUp account manager/member services
This individual's Amex Card, located in Cindy Duke's RR, is to be used for Delta BOD members who are traveling for meetings.
Who is Sandy Mahr?
This tool is used to get more information about delayed or misplaced baggage
What is fast track?
The current amount of time (days) in advance a scheduler can book a flt for congressional members and staff traveling to/from Washington D.C
What is 90 days?
These are the ticketed classes of service for members who have the 20% off discount applicable to their booking.
what are (Y/C/J) based on the market?
These types of flights are not to be booked using UATP card for exec or cobus travel.
What are codeshare flights?
The tool for exec exceptions and waiver codes.
What is Ace for Trax Users?
During delays/iRop - The connection time that would prompt a case in CMT to be assigned to the airport for assistance.
What is less then 30 min domestically and 60 min internationally?
The number of years to add to a UATP card's expiration date as a work around for a WU customer
What is add 3 years?
The generic CVV or CID of an UATP card
What is no, UATP cards do not use CVVs/CIDs
This application used for managing customer inquiries and issues, serves as a replacement for Kana.
What is KTS?
The total number of flights allowed per week for COS and CAP security?
what is 3 reservations per week with 1 return 4 total
The person(s) with a checkmark next to their name in a WU account.
What are authorized planners?
The ready record or Delta term entry used to copy an execs or BOD's RR info over to a PNR
What is RRMQS.Z ?
The easiest way to get to the CES job aids outside of the CES portal.
What is using the CES job aids tab found under tools?
This security desk is used to handle urgent FAM operations requests for seats on flights departing within 3 hours for domestic travel and 4 hours for international travel.
What is call the OCC Security Desk
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Can WU funds be used for baggage, PETC, or UMNR fees?
WU funds can only be used towards booking flights or changing existing WU bookings
The ticketing action required for changes to a grade 12 or higher booking.
What is processing a Refund for wholly unflown ticket(s) and/or any eFees; print partially flown tickets?
This tool can be used to assist in seat assignments for KLM and AF
What is Altea?