Quick Scripts
This is the required greeting every reservation agent should use to begin a call at Evermore Orlando Resort.
What is "Good Morning / Good Afternoon / Good Evening! Thank you for calling Evermore Orlando Resort. My name is [Your Name]. Whom do I have the pleasure of speaking with today?
Evermore reservations fall into this cancellation category immediately after booking.
What is non-refundable?
This current promotion gives guests 25% off when they book a stay of 4 or more consecutive nights.
What is SAVE25?
Smoking or vaping in or around an Evermore accommodation results in this policy and fee.
What is, "Smoking and vaping are prohibited inside and outside of all accommodations, and violations result in a $1,000 plus tax cleaning fee?
This fee covers the cleaning fee, damage protection, and full access to Evermore Resort amenities, including Evermore Bay, the fitness center, and resort activities.
What is the All-In-One Fee?
After collecting the guest's name during the opening of a reservation call, this is the very next question every agent should ask.
What is, "What's the best phone number to reach you at, just in case we get disconnected?"
This is the number of complimentary reservation modifications a guest is allowed and the deadline by which it must be made.
What is one complimentary modification, provided it is made more than 30 days prior to arrival?
This promotion offers Florida and Georgia residents 30% off stays of 2 or more nights on select dates through September 30, 2026.
What is the Florida & Georgia Resident Offer?
This is the policy for inviting off-site day guests to Evermore during your stay.
What is, "Guests may invite up to half of the unit's maximum occupancy as day guests, and all visitors must depart by 11:00 p.m."?
This is the name of Evermore Orlando Resort's 8-acre crystal-clear lagoon.
What is Evermore Bay?
A travel agent calls asking about the status of their commission payment. This is the quick script you should use.
What is, "All commission payments are processed through Onyx. For payment status or timing, please contact Onyx directly."
This is the maximum number of nights a guest can book under a single reservation.
What is 28 nights?
Which promotion offers 30% off Best Available Rate for Florida residents staying in Flats or Private Homes, valid September 19 to December 16, 2025, with proof of a Florida driver’s license required at check-in?
What is FLRES30 – Florida Resident Discount?
Because Evermore is located within a No Fly Zone, these items are prohibited on the property.
What are drones, fireworks, and explosives?
This is Evermore's policy regarding guaranteed or purchased early check-ins.
What is, "Early check-ins cannot be guaranteed or purchased; requests can only be noted on the reservation?"
A caller wants to purchase a day pass to enjoy the lagoon. This is the correct quick script to use.
What is, "Evermore currently does not provide day passes for resort amenities to protect the environment for our resort guests."
This item is required at check-in for guests who make a last-minute reservation within 5 days of arrival.
What is a valid driver’s license matching the alpha booker’s name and the card used to book.
To qualify for this promotion, guests must book at least two consecutive nights in an eligible unit, where they'll receive complimentary daily breakfast at Twin View Restaurant.
What is the Breakfast Included Offer?
A guest who purchased Red Sky Travel Insurance needs to submit a claim. This is where they should be directed.
What is trippreserverclaims.com
This is Evermore's recommended transportation partner for airport transfers.
What is Skyline Destination Orlando?
A guest wants to book dates that have not yet been released in the reservation system (for example, December 2027). This is the correct response.
What is, "At this time, we're only able to accept reservations up to 365 days in advance. We'd be happy to assist you once your desired arrival date falls within that booking window."
This guest is responsible for all reservation payments and changes because they made the booking and paid the initial deposit.
Who is the Alphabooker?
This promotion requires a valid military ID at check-in and is available on eligible Flats, Houses, and Cypress Villas with a minimum two-night consecutive stay.
What is the Military Savings Offer?
A guest books using the Florida Resident Rate but cannot present a valid Florida ID at check-in. This is what happens.
What is, "The Florida Resident discount will not apply, and the reservation may be subject to a rate adjustment?"
This department is responsible for coordinating and delivering guest amenities at Evermore Orlando Resort.
What is Evermore to Your Door?