OR/VA
What must be said on every single call and each time someone new joins the call?
Recorded Call Disclosure
What tab would I upload an OR/VA?
Assessment / Pricing / Repairs
What do you need to include in your recap?
Motivation
Timeline
Financials
What is a seller tagged in admin if they are eligible for OBO?
LwOD
What add'l perk does a Homebuilder customer get?
2 days free LCO with $1k holdback (refundable)
What do you always have to do to the video before starting the VA?
Pin it!
What tab would you find if a seller has Solar?
Seller Inputs/Home Details Tab
When you get to the slide on the DC PDF that has the SD offer price and values, what should you do?
Pick one value and tie it back to the customer situation
What are the two value props for LwOD?
Work with LME
Maximize Proceeds
What channel will you get pinged in if there is an issue with your VA Link?
#cx-acq-homes-escalations
What are the four areas we should check/ pull up for an OR VA
The Summary, The Notes, The Home Details & Other Transactions
The Communication History section includes what?
Calls, texts and emails
What expectations do we need to set with a seller re: an in-person EA?
20-40 min, no one home, pets inside, gates unlocked, mask
All day appt
Text night before & 30 mins before
What information do we need to get for a Homebuilder customer?
Builder name, community name, Sales Associate name & contact in (if possible)
What is the timeline for the Homebuilder and Sell Direct Products?
Homebuilder: 14-9 months
SD: 14-90 days
What are your three talking points/bullet points for your ORVA agenda?
10 mins for motivation & options
10 mins to walk through your home
Next steps
How do you get a task to populate in the “structured Calls” tab?
Click on “perform a call”
What are the 2 value props for Sell Direct (SD)?
Move on your timeline so you can avoid double moves & double mortgages
Avoid getting your home show-ready for open houses and showings
When thinking about Buying with Opendoor, what is the biggest indicator on if a seller qualifies for a bundle or not.
If we buy the home using our cash, no bundle.
If we only back their offer but they buy their own home, they qualify for a bundle.