Waxers
TRUE OR FALSE: Alcohol should be used to clean the beds?
FALSE: Pre-Empt Wipes are the only approved cleaning item to be used on the beds.
What is the request off notice time frame for GSA & Waxers?
GSA - 2 weeks, Waxers - 5 weeks. If an employee is already off for the requested date(s) the manager may deny request unless coverage is found.
TRUE OR FASLE: GSAs should only stand to greet guests when they check in.
FALSE. GSAs should stand to greet at check in AND check out. Pitching the wax pass should also be done standing. Sitting to get the guest rebooked is acceptable.
What is our refund policy?
See signage at front desk.
According to the handbook, how many lates (5 + mins.) are allowed until the employee is subject to a write up or disciplinary action?
THREE
What is White & Orange level retail per ticket amount?
TRUE OR FALSE: The medication form and late policy on the guests account must be filled out every visit.
FALSE. Medication form is ever visit. Late policy is once a year.
A guest should be restricted from pre-booking if they have ____ or more no shows in a ____ month period.
3 or more no shows in a 6 month period.
What is the today and now policy?
When a guest calls we want to offer FIRST available reservation. Goal is to get them in today and now.
According to the handbook, you are allowed one free unexcused call out every ____ months?
THREE months or one per "quarter". All other call outs must be excused by documentation.
Wax should only be applied _(#)_ in facial areas and no more than _(#)__ times on the body.
ONCE in facial areas and no more than THREE times on the body.
Any guest who's reservation time elapsed and did not cancel prior to their reservation time.
What is the GSAs wax pass % goals for 2024's non-promo season and promo season? And new goals for 2025?
2024: 12%-15% non promo. 15%-20% promo
2025: 15%-18% non promo. 25%-30% promo
What is the wax pass cancellation policy?
Refund available within 30 days, after store credit. Amount refunded is what was paid - what was used
What is the dollar amount winnings for the GSA & Waxers monthly bonuses for 2025?
$150 & $50
Which product is NOT apart of the 4 step process?
Powder should only be used when needed in areas like brows, underarms, and bikini areas. Legs and arms are almost never needed. Powder should be applied to a cotton round, not directly on skin. Too much powder can cause hair to break.
TRUE OR FALSE: Waxers should refrain from using the front desk computer and will not go behind the desk for any reason other than walking their guest out or grabbing samples.
TRUE: See details in the corporate policies list found on franconnect.
TRUE OR FALSE: Wax Pass Contracts are needed for ALL guests?
FALSE: Only guests who sign up on payment plan. Guest who pay in full do not need to sign contracts.
What is retention and why is it important?
# of guests (new vs repeat) that have we retained and came back for a visit within 60 days with either the same waxer or different waxers. Retention is pivotal in growing the business as a whole and the waxers individual book.
What are the main selling points of EWC products that set us apart?
Cruelty free/Peta-approved, Paraben Free, Clinically tested, Ph balanced.
What is the goal for % of services on a wax pass?
60%
TRUE OR FALSE: Waxers should help with cash flow by cashing in as many tips as possible at the end of their shift so there is enough small change in the drawers.
TRUE!
FTG and STG qualify for what THREE wax pass options?
but 9 get 3, buy 3 get 1, yearly 13 months
What is the main benefit of having the wax pass contract signed?
Helps fight charge back disputes.
What does F.A.R stand for when it comes to in-suite conversations?
F: Follow up. A: After care. R: Relationship.