Kotter
Name of Kotter's Model
What is "Kotter's 8 step change model"
"Force field analysis" and "3 step change model" are models developed by?
What is "Lewin"
A management style where the manager has total control and makes all the decisions about change
What is "Autocratic"
Give an account of, characteristics or features of something
What is "Describe"
Is this an example of an internal or external operating factor - "Suppliers"
What is External
Are Customers a macro factor?
No
The need for upskilling and training is an example of an impact on....
What is "Employees"
Name the four evaluative criterion
What is "Effectiveness", "Efficiency", "Competitiveness" and "Stakeholder satisfaction"
When two businesses come together to operate as one is known as ?
What is "Merger"
Step 2 in Kotter's model
What is "Form a powerful coalition"
Name the three steps in Lewin's model for change
What is Unfreeze, Change, Refreeze.
Characteristics of the Consultative style in change process
What is "consultation with stakeholders", "involvement of stakeholders in change process"
Make clear by providing detail, revealing relevant facts, provide additional information, provide examples
What is "Explain"
Name four internal factors
What are "Employees", "Owners and Management", "Org structure", "Org culture"
How many macro start with the letter "E"?
What is 3
Introducing a new advertising campaign is a method of managing the impact of change on......
What is "customers"
A planned and structured approach that moves a business from its current state to a desired future state is known as...
What is "change management"
The stage in the business lifecycle when business sales and demand decline consistently
What is "Post maturity"
Title given to the first 3 steps of Kotter's model
What is "Create the climate for change"
Factors that bring about change are know as?
What is "Driving force"
Which ever style of management is adopted, the focus should be on?
What is "Achieving the outcomes of the change"
Make an appraisal by assessing strengths, implications and limitations; make judgments in relation to selected criteria
What is "Evaluate"
Name the three External Factors
What are "Suppliers", "Competition", "Customers"
Name all of the macro factors
What is "Socio-cultural", "Technological", "Economic", "Environmental", "Political", "Legal", "Ethical"
A process by which the actions and effort of employees are revised by management is know as...
What is "Performance Management"
A desired or future state in which the organisation will be after a change has been implemented is known as...
What is "vision for change"
A long term view of where the business is going and how it will get there is known as?
What is "Strategic Planning"
The steps 4, 5 & 6 of Kotter's model
What is "Communicate the vision", "Empower action", "Create quick wins"
Actions that block drivers for change
What is "restraining force"
Role of management during the change process
What is "initiate", "lead", "empower", "support", "influence".
Break down information to identify elements, features, components or structure. Determine the logic and reasonableness of information. Examine information in order to find patterns, similarities and differences.
What is "Analyse"
Without these no business can survive
What is "Customers"
Endeavoring to decrease the pay gap between males and females is an example of what macro factor?
What is "Ethical"
What are the two main outcomes of performance management are....
What is "Redundancy" and "Retraining and development"
How is a theory different to a model?
A theory is a set of principles on which a practice is based. A model refers to the step by step process that is followed.
An analytical tool that identifies how different macro factors impact on a business?
What is "STEEPLE"
Meaning of Step 8 "Make it stick"
What is "anchor the changes and create a new culture"
Name five drivers of change
What is "Corporate culture", "Management style", "Organisational structure", "Competition", "Legislative compliance"
A management style where management, employees and other stakeholders make decisions together
What is "Participative"
Recognise relationships, patterns and trends and draw conclusions based on this information. Draw conclusions from information presented as words, symbols, pictures or graphs.
What is "Interpret"
A system of shared values and beliefs is know as...
What is "Culture"
How are Macro factors different to External Operating factors?
Macro factors impact whole industries or countries not just your own business
Name the four stages in the performance management cycle
What is "Stage 1 - set objectives", "Stage 2 - measure performance", "Stage 3 - feedback results", "Stage 4 - identify needs"
Provides a visual summary, weighing up the positives and negatives, identifies strengths to support change are examples of the benefits derived from?
What is "force field analysis"
A strategy where a business attempts to engage with a new or broader target market by offering new products or services
What is "Repositioning"