It Support
The Website to submit a ticket.
What is Service Now?
Best way to keep commonly used KB articles saved.
What is adding to Favorites?
Where we check if a member has used Roadside.
What is the Flags section?
HDC magazine subscriptions that are issued each year.
What is every 6 per year?
Abbreviation in Salesforce for U.S unlicensed queue.
What is US Unlicensed Cold Transfer (180)?
Time you should be in "Computer Issues" status before you reach out to WFM.
What is 15 minutes?
Note taker for Salesforce.
What is Agent Assist?
Would indicate if there's an agent on file.
Where is the top right corner of Drivetrain?
What HDC partner offers a $100 gift card for the purchase of 4 new tires?
What is BF Goodrich/Michelin tires?
When a member advises he moved states and the vehicle will be registered there, we send them.
What is the Unlicensed queue?
First step if you are experiencing computer Issues.
What is Ungrind your Gears Page?
KB article lists what you can/can't do as an AEA1.
What is AEA1 Unlicensed Parameters?
Added to the members policy when there are duplicate accounts.
What is a MERG activity?
The first option to send member documents.
What is E-mail?
Wait time when transferring to State Reporting.
What is two minutes?
When you should post if you're having computer issues in the aea1 channel.
When is Never?
KB article that has open ended questions to offer HDC.
What is HDC Benefits Overview Article?
If a member has questions about their payment plan, this is the next step.
What is check CAC/reach out to help queue?
States that give a pro rated refund for HDC cancellations after 60 days.
What is CA, GA, MA, MS, MT, NV, OK and WY?
Efficient way to add notes when transferring to licensed queue.
What is typing/not using Agent Assist.
The first three letters of a ticket number.
What is INC?
KB article that gives payment plan details.
What is Payment Plan Basics & Setup
How long does a member have before an ACAN turns into a flat cancel.
What is 30 days?
Two states that do NOT have an ACAN period.
What is NY & D.C?
The only way to ensure your case was transferred to the correct place.
What is the actions tab?