KPI
What are the two KPsI included in your CPS
Leader listening & Accuracy
Agent was friendly
Genuinely caring
Thank you for calling NSL or this is Aaron how can I help you?
Professional
What does CPR mean?
Coins procedures routine
I would like to pen an account
Personal account or business account
You were deducted 60 points from this KPI.
ACCURACY
What does L stand For
Language
Radically simple
Radically simple
What option is Credit
4 and 1
COINS what does this acronym mean?
Consumer
Operations
I
Network
Systems
Brach says "you are a rockstar!"
What is PnPs
What does O man
What is
Aaron really connected with me.
Genuine Care
I have a question an GIC
Options 2 Horizon
If the bank was birth in 1867. How old will the bank
In 2021?
154 yrs old
Your Engagement time is too long
AHT
What does V mean
Value
When your leader completes your leader listening monthly. HOW many questions are their ?
3
Parlez-vous français
Montreal que or phone number
CiBC
What does the acronym mean
Canadian Imperial Bank of commerce
Oops I forgot to take my break on time
Adherence
What does E mean
Empathy
Out of all 3 Leader Listening which question do you think is the most important ?
All 3
I would like to know how to complete a blend rate on a mortgage
Option 4 2 and 1?
I would like to get an interest letter on a personal class loan
What is Credit or CPR
Class on panel 26
CPR form 8048