Room Types
This traditional guestroom category is approximately 250 square feet
Fairmont Room
Which TTC subway station is closest to the hotel?
Union Station
What is the name of the first tier of the ALL membership program
Classic Membership
Instead of pointing with your index finger when guests ask for directions, which gesture should we do with our hand?
Full outstretched hand
This item lets guests keep their clothing neat and pressed
Iron
This 500-square foot traditional room category features both a sitting area and a sleeping area
Deluxe Room
This exclusive guest lounge is located on the hotel's 18th floor
Fairmont Gold Lounge
This ALL membership tier requires 60 qualifying nights or 14,000 status points in a calendar year
Platinum Membership
How many times at least should you use a guest's name in an interaction once you are provided their name?
Once
Which piece of technology allows guests to stream from their phones directly to their TV?
Google Chromecast
This 500-square-foot room category is the only category identified as having accessible rooms
Signature Room
True or False: Our hotel has 32 meeting and function rooms
True
True or False: The Gold membership tier receives free breakfast with their status
False (Only Platinum, Diamond, and Limitless)
False
What number does the guest dial on their in-room phone to connect to Royal Service?
"0"
These two suites have nightly rates starting at CAD 10,000 + taxes
Crown Suite and Royal York Suite
The Fairmont Royal York Hotel has this many rooms
1363 rooms
Which membership tiers should guests anticipate a welcome drink upon arrival (Hint: more than 1 tier)
Silver, Gold, Platinum, Diamond, Limitless
At how many feet should an employee acknowledge a guest with eye contact and a smile?
10-feet
These branded bath products are provided in guest bathrooms
Le Labo
This suite has a separate bedroom area, a King bed, two full bathrooms, and a living room
Junior Suite
Benihana Japanese Steakhouse used to have a location at our hotel however had recently shut down after 48 years. What year did they close?
2021
Which membership tier is invite-only?
Limitless (the 6th tier)
What is "emotional intelligence"?
The ability to recognize, understand and manage emotions in positive ways and respond to emotions of guest
What closet amenity can be found only in Fairmont Gold category rooms?
A shoehorn