Starts with "T"
We use this audit tool to ensure our patients are receiving everything they ordered.
Tray accuracy
True or false: Per the "appearance" standard of our Positive Impressions program, if an associate is observed exiting the kitchen and removes their hairnet, this would be counted as non-compliant for appearance.
How often should a power plate be conducted on each priority unit?
Once per week
From the point you receive or identify a service recovery opportunity, how long do you have to follow up with the patient in order to comply with audit guidelines.
2 hours
PDA
Patient Dining Associate
Which tool is used to be sure food is at the correct temperature before trays are assembled?
Taste & Temperature log
True or false: In order to receive credit for the "scripting DOC/CTY specific" item on the Positive Impressions Audit, 4/5 associates must be observed and compliant with scripting in order to receive credit.
True
How often should a formal shadow report be completed on all associates?
Quarterly
1. "My team consistently meets for Team Huddle at our agreed upon time."
2. "My manager (direct leader) involves people in decisions that affect their job or work environment."
3. "Everyone has an opportunity to get special recognition."
E.V.S.
Eye Contact, Voice Projection, Smile
What document/process would you use to evaluate the taste, temperature, presentation & timeliness of a patient tray?
85%
There should be enough trays, plates, domes, bases, mugs, tumblers, etc. for at least ______ meal periods of maximum census to allow time for the trays to dry and plates to be heated.
1.5 meal periods of maximum census
New Jersey has more ______ than any other state in the U.S.
Diners
PR
Percentile Rank
Tray presentation standard
The "Right People Right Place" strategy can be found within what Positive Impressions pillar?
Tailored to Fit
The "Streamlined PDA Onboarding Guide" which should only be utilized when operating with decreased staffing levels, allows for an associate to begin working independently on their ___ day of work.
8th day of work
In last week's dashboard report from Maggie, how many FANS managers were compliant with patient rounding?
7
IDDSI
International Dysphagia Diet Standardized Initiative
The third pillar of our Positive Impressions Program
Tailored to Fit
Each audit item on the Positive Impressions Program official audit is equal to how many points?
4.55
Per the "Complete PDA Onboarding Guide", how many shadow reports should be conducted on a new-hire during their first 6 weeks of training/working?
4 shadow reports (week 3, week 4, week 5, week 6)
What is this week's theme for "Key Daily Demonstrations" per the Gr8 Start guide?
Appearance
CHAT
Communication, Help, and Training