FORBES
RETAIL
QUICK 6
CUISINE & CONCEPTS
F&B ORGANIZATION
100

Forbes Travel Guide Standards are divided into how many categories / classifications?

11 Classifications

100

What are the two banks that we have here inside Okada Manila?

 BDO & AUB

100

Give the Beat the Great Formula in Acknowledging the Guest

10 / 5 

100

What is the operating hours of Red Spice?

24 Hours

100

Who is the Director Of Culinary?

Chef Josef Tueschler

200

How many 5 Star Rated Hotels by Forbes Travel Guide are there in Macau?

22

200
Guest is looking for eyewear which retail shop should you recommend?

Owndays & Eye Society

200

What are the 4's when talking to our guest?

STOP, STAND STRAIGHT, SMILE, SPEAK

200

How many buffet stations are there in Medley Buffet?

7

200

Who is our F&B Division Head?

Andreas Balla

300

Forbes Travel Guide has a total of _____ Objective Standards

900

300

Where are the two convenient stores for our guest located?

7-11 (Fountain Foyer)

Family Mart (LGF - in front of AUB)

300

How to close the conversation properly?

Thank you + Guest Name + Well Wish

300

Who is the Head Chef for Goryeo?

Chef Hakjin Lee

300

Who is the Head of Employee Dining Room?

Ms. Susie Darling Tepora

400

What is the old name of Forbes Travel Guide when it started back in 1958?

Mobil Travel Guide

400

What is the name of our Pharmacy / Drug Store inside Okada manila?

Med Republique

400

What do you call the valuable piece of information that is coming from the guest during the engagement?

Golden Nuggets

400

How may Japanese Lanterns are suspended in the ceiling of Enbu?

2,160

400

Who is the Assistant Director for F&B Operations?

Ramonchu Echevaria

500

Okada Manila is 5 Star Rated Hotel by Forbes Travel Guide for how many years now?

5 Years

500

What is the name of the Dental Clinic that we have here inside OKada Manila

AIID

500

What does T.A.T.U. Means?

Try, Ask, Thank, Use

500

What are the two sections of La Piazza?

Tratorria & Ristorante

500

Who is the Executive Assistant / Admin of our F&B Division Head (Andreas Balla)

Marielle Ng Cha

M
e
n
u