Chapter 7 - Performance
This type of feedback is best used for developmental purposes.
What is 360° feedback?
This is the systematic acquisition of skills, rules, concepts or attitudes that can result in an improved level of performance.
What is training?
This is an internal force that drives people to perform well.
What is motivation?
This is most closely related to organizational commitment.
What is job satisfaction?
Leaders whose power comes from knowledge have this kind of power.
What is expert power?
This is the term or phrase used to describe promoting employees until they reach the highest level of incompetence.
What is the Peter Principle?
This is the first step in designing an employee training system.
What is a needs analysis?
Research on this particular relational theory has shown that people actually skip levels.
What is Maslow's theory?
According to research, this is consistent across both time and jobs.
What is job satisfaction?
Leaders who have power because of their position have this kind of power.
What is legitimate power?
This method of performance appraisal assumes that employee performance is normally distributed.
What is Forced Distribution?
This type of training method can only be effective if it simulates actual job conditions.
What is a simulation exercise?
According to this motivational theory, pay is an example of a hygiene factor.
What is Two-Factor Theory?
People with this tended to be satisfied with their jobs.
What is high self-esteem?
During his tenure as the CEO of Walmart, Sam Walton placed a great deal of emphasis on customer service. This demonstrates the importance of this for great leaders.
What are values?
This type of rating error does not necessarily write all employees similarly.
What is the halo error?
This training research design attempts to control for the effects of outside factors, pre-testing and effects related to time.
What is the Solomon Four Groups Design?
This personality dimension tends to be a good predictor of performance whereas this dimension tends to be the best picture of being promoted.
What is conscientiousness and extraversion?
This approach, also discussed during recruitment and selection, might reduce turnover this caused by unmet expectations.
What is the realistic job preview?
This model focuses on leader decision-making.
What is the Vroom-Yetton Model of Leadership?
Meta-analysis results indicate that these two measures of performance are slightly correlated (r = .39)
What are objective and subjective measures of performance?
This type of needs analysis has the purpose of determining determining the factors that either facilitate or inhibit training.
What is organizational analysis?
An employee thinks that he is an idiot and will never be able to master the new computer system. The employee takes a training class on the new system and fails. This best explains the situation.
What is the Galatea effect?
According to this theory, new employees who work with highly satisfied older employees are more likely to be highly satisfied themselves.
What is social information processing theory?
Cognitive deficiencies, personality issues and a lack of training of all been associated with this.
What is poor or ineffective leadership?