Beginner Sales
Gold Standards
CRM
Catchphrases
Processes and Procedures
100

This is how we describe The Collective membership

What is "Our most popular" 

100

Class grace Period 

What is 10 minutes

100

The tool is used to communicate with our members and Trials

What is FitHive

100

Your Manager says this when you may move forward with something. 


What is Green light?

100

This is the 2nd step in the intro session process

Success Form


200

3 Kinds of People in sales

What is Tigers, Horses and Dogs

200

Cancellation notice

What is 21 days

200

This tool is used to support and inform our members

What is Circle

200

This is what OAD stands for

What is Over attention to Detail

200

This is how to answer incoming calls.

What is Thank you for calling The Collective this is (name), may I ask your name please?"

300

The ABC of sales

What is Always be curious
300

This clogs up the filters in the cold tubs

What is Cotton clothing

300

This tool is where what gets measured gets improved.

What is Excel Tracker


300

You ask this after their first class

What is "how is the body feeling?"

300

Cancellation notice steps are not complete until..

What is inform team in the whatsapp chat. 

400
A walk in is asking you questions about our services.

What is buying questions. 

400

Members are automatically added to classes from the wait list up to what hour

What is 2 hours before class
400

Where shift KPI's are uploaded

What is the FI Scorecard. 

400

What we say when recognizing a pattern in someone

What is how you do anything is how you do everything
400

This is typically the last step in the new member on boarding process

What is ASK FOR REFERRALS

500

I cannot commit because xyz are usually

What is Smokescreens


500

Our Core Values 

What is WOW, Contagiasm, Extreme ownership and 1% Better. 

500

Compute Revenue lost via Cancel

What is Membership price x 4 

500

This is written on the walls in the recovery room.

Respond vs react

500

This first action step set for all first class bookings

What is an action to remind trial member of the date and time of their first class with us. 
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