Name the Band
"Drops of Jupiter"
TRAIN
Which Reports show daily activations for FirstNet?
Kris Carelli or "the Carelli" report
Who is the Head "Honcha" of SalesForce?
Jamie Rufolo
What type of contracts DON'T allow for 2 Year Promotional Pricing
AMB (AT&T Mobility Business Agreement)
How do you start a FN Central profile?
A "BRC ticket".
RAIN KING
"COUNTING CROWS"
Who does the FN Central set up and training?
Typically a Service Manager would. Or the Onboarding team
If you have a question about an eligibility submission what do you do?
Snow SWAT Q (Now in teams)
What is the minimum # of lines needed to create an ACDA?
6 (Can be CRU or IRU)
What is the tool that is available to our Agencies 24/7 for billing and technical assistance?
FirstNet Central
TAKE IT EASY
What report is helpful (often needed) to submit to the FN Eteam to make large changes?
SMART customized report
Who is the Lead "ACTress" of ACT?
Debi Nuich
What is the preferred procedure to creating a FAN on an AMB or ACDA?
Always Onboarding - contract doesn't matter
Which role can create new administrators?
The "Agency Administrator".
SIMPLE MAN
LYNYRD SKYNYRD
Who Gets the NPS/ National Promoter Scores?
FN Sales Operations
Who are our External Affairs contacts?
MA/RI: Ed Donnelley
CT: Harry Carey
NH/ME/VT: Owen SmithWhat restricts the ACT credit from being available on an AMB or ACDA?
Custom pricing
How many UDL's are there to offer our customers? (to counter act Verizon's billing program)
There are 4 UDL custom columns that can be leveraged.
HOLD MY HAND
HOOTIE AND THE BLOWFISH
What is rule # 1 that you are not allowed to do in a FirstNet Vehicle?
No non-employees in the car!
Who is our regions Legal Council?
Sean Dailey
True or False
A customer can order FirstNet devices without going through eligibility and without a Firstnet Eligible location?
False:
No FirstNet Fan without FN Eligibility
What is the process to receive live, one to one training with Michele Sim and her team?
Customer must have taken 2 scheduled trainings from the Training link, then a BRC ticket can be requested for 1 * 1 advanced reporting training