Flowers
How should you place a last minute order for flowers?
Call the vendor.
Name our partnered vendor for alcohol
1-877-SPIRITS
True or False.
Concierge is not able to accept orders for any retail products available via a pre-sale or a pre-order
True
What do we tell CMs when ordering flowers from a non-partnered vendor?
Concierge cannot guarantee quality or delivery time through a non-partnered vendor and will have no recourse with the vendor should there be issues
True or false
We can place order for 1-877-SPIRTS online
False
Must make a call
True or False
A LC can purchase a cell phone/tablet from a cellular carrier
False.
Any purchase that require an account or are tied to a specific carrier are not allowed to be completed by concierge.
What email do we release to the partnered vendors when we purchase flowers?
LC's Aspire Email
What booking code do we use for 1-877-Spirts?
Aspire Amex
Why cant a concierge purchase any item from a auction site?
We can not guarantee the authenticity of the product.
True or False.
We can select flowers with next day delivery when placing a order
False
“Next Day Delivery” or no denotation on an item means it will be created and shipped in a box - aka Drop-Shipped. This is not a premium experience and Concierge may not purchase these items for a Card Member - (SEE Sharepoint 4.2)
When ordering from Winston Flowers, What info should we add to the billing information from OPUS?
EVENT ID
See Sharepoint 4.3 under booking instructions
True or False
LC can purchase a Hermes Birkin Bag for a CM.
False
Many ultra-high end brands require an existing relationship with customers prior to selling highly-sought after items and do not offer any online purchase options for those specific items (like the Birkin bag)
What recipient name do we use when we send flowers to a funeral home?
The deceased person name. for example,
“In Honor Of X” c/o Funeral Home"
The floral designer for Winston Flowers is flown in from which city?
Paris each season
When creating the event in OPUS what should be the event topic?
Lifestyle Products