CONFLICT MGT
Conflict within yourself
What is intrapersonal conflict
Most essential function of management
What is planning
Belief that leaders are born with leadership traits
What is Trait Approach
3 types of communication
Verbal, non-verbal, written
Disciplinary stage that is considered coaching
What is a Verbal warning
3 types of conflict communication styles
What is passive, aggressive, and assertive.
Theory where making a decision depends on the situation
What is Contingency Theory
Type of skills top management mostly use
What are conceptual skills
2 things that specifically influence verbal communication
What are pitch, volume, speed, clarity, accent
2 situations that could result in immediate termination
stealing, physical contact, alcohol/drug use, destruction of property, firearms
Type of dispute management that is considered a final and binding judgement
What is arbitration.
Theory that believes people are only motivated by incentives
What is classical theory
Belief that leadership skills can be learned
What is skills approach
2 things that specifically influence non-verbal communication
What are facial expressions, gestures, posture, proxemics, eye contact, touching, appearance
4 stages of discipline
verbal, written, suspension, termination
Type of dispute management that facilitates dialog between parties to help them come to an agreement
What is mediation
Theory that recognizes events are rarely controlled
What is Chaos Theory
3 of the 5 major leadership traits
What is intelligence, self-confidence, determination, integrity, and sociability
Definition of decoding a message
What is deciphering the message that was received
Disciplinary step that involves giving time off without pay
What is suspension
Process of negotiation between employees and a group of employers regarding work related issues
What is Collective Bargaining
Type of power based on followers' identification and liking for the leader
What is referent power
Description of participative leadership
What is when a manager gets opinions from employees but still makes the final decision
Difference between hearing and listening
What is a passive vs active process
Definition of probationary period