Chapter 1
The role of a restaurant manager requires good ____________________ between the manager and staff.
Communication
Positions in this category of food service include managers, assistant managers, banquet managers, _________________, hosts/hostesses, cashiers, bar staff, serving staff and busers.
Maitre d’s
The combination of trained skills, polite and positive behaviors, and good judgment a person uses at work.
Professionalism
The act or process of using words, sounds, signs, or behaviors to express or exchange information or to express ideas, thoughts, feeling, etc. to someone else.
Communication
At the __________________ the applicant meets with the employer to discuss qualifications for the job.
Interview
The commercial segment of the food industry makes up almost _______%.
80
Skills needed for a successful career in the food industry include: communication and teamwork, positive attitude, willingness to learn, technology skills, math skills, ability to analyze and problem solve, _________ and other equipment skills, __________ ____________ knowledge and product knowledge.
Knife
Food Safety
Helpful information that is given to someone to say what is working or needs to be improved about a particular action or performance.
Feedback
Interpersonal communication occurs when people share their feelings, ideas, emotions, and information ________________________ with each other.
Face-to-face
Good manners are the basis for business ___________.
Etiquette
In ______________ _______________, contractors are businesses that operate Foodservice for companies in the manufacturing or service industry.
Contract Feeding
A _______________ is someone who can play the role of a wise-advisor to help guide those interested in the career path of the food industry.
Mentor
An essential skill of basic expectations for employees includes: be positive, be courteous and calm, be flexible, arrive on time, communicate clearly, maintain personal hygiene, work as a team, complete the work assigned to you, show empathy for the needs of others, accept and learn from feed back, and ____________________.
Respect the differences of others.
Just as your appearance should be professional, so too should your ______________ communication be.
Online
A scholarship is a grant or financial aid awarded to a student for the purpose of attending an ____________.
Institution
This chef’s goal is to provide dishes that used only seasonal, local products at the height of freshness and quality.
Alice Waters
The purpose of ____________________ is to connect with several people to build relationships that may result in career advancement, industry updates, and greater knowledge and skill.
Networking
Video of chef who valued their mentor’s guidance.
If you need to resign from a job, give the employer two weeks notice, write a letter of resignation and do not ______________________.
Resign in an email or text
The steps to effective writing include: Think about the audience, Think about the purpose, Think about the situation and details, Identify the _______________, Identify the topics, Write the main body, Read through the draft, Write the final draft.
Benefits to the message
Before leaving an interview, gather contact information from the interviewer (business card) and ________________________ on the interview shortly after.
Follow up
This chef is credited with revitalizing interest in fine dining with intricate menus and exceptional service at The French Laundry in Napa Valley.
Thomas Keller - watch TEDx of Thomas Keller found in ProStart video library.
Staying involved in the industry includes staying current with industry publications and online groups, participating in professional organizations, networking, and completing _________________ and _______________.
Training
Education
Companies that have __________________ statements have lower staff turnover.
Diversity
If words or phrases mean one thing to the communicator and another thing to the audience, what obstacle in communication is involved?
Semantics
_______________ ______________ encourage job applicants to talk about themselves, making them feel more comfortable and giving the interviewer important information and valuable insight about the applicant.
Open-ended questions