Performance Management
What does IDP stand for?
Individual Development Plan
What is the number 1 requirement for an efficient 1-on-1 meeting?
The three most common responses to conflict (danger) are fight, flight or ...?
Freeze
What is the biggest resource for change management provided by Ingram Micro to its associates?
The Change Management Center of Excellence
What is Hire Great?
A universal process for hiring new talent across all Ingram Micro locations.
What is the difference between a goal and a KPI?
The goal is the result you want to achieve, the KPI is the metric that will take you there
What is the Career Navigator?
A tool that shows all positions in the GBS in real-time, along with their descriptions and specifications.
Which part of the brain is activated when we sense a conflict approaching?
The amygdala
Change management is related to another big type of management, which focuses not so much on the people management side of things but on the processes. Which field is this?
Project management
What do we call the tendency to subconsciously lean towards or away from a person based on our preconceptions?
Bias
How do we typically define HiPo associates? (Think in boxes :))
Belonging to boxes 6, 8 and 9
What proportion of the 1-on-1 should be dedicated to the manager's talk?
20% max
When looking to solve a conflict, we need to take into account two main factors: positions and ...?
What is the Know-Feel-Do method used for?
To analyze stakeholders' interest and motivation in change management
What sort of questions should we ask applicants during an interview to reveal how they would react in various situations?
Behaviour-based questions
The three Ts of managing poor performers are train, transfer and...?
Terminate
What is coaching? Give us examples of typical coaching questions.
Can you name at least one of the 7 key active listening skills?
Be attentive; ask open-ended questions; ask probing questions; request clarification; paraphrase; reflect feelings; summarize.
Can you name any of the 5 stages of Change Management?
Initiate, plan, execute, monitor & control, close
What type of bias is the one in which we tend to choose people that are similar to us?
Affinity bias