Teams
Carrier has low tracking quality and it appears to be a technical issue
Who is Network Operations?
Support Ticket hasn't been responded to in 4 days
What is a Support Escalation in Salesforce?
Finding a customer's renewal date
What is Salesforce?
Various inputs (qualitative and quantitative) collected in salesforce to form a red, yellow, or green
What is Customer Health Score?
FourKites' Original Flagship Conference
What is Visibility?
VIP Customer wants to participate in a product beta
Who is Product?
Customer needs to begin a new TMS Migration
What is an SOW Request?
Finding externally approved marketing materials to share with a customer
What is Highspot?
3 Core Metrics of Focus for the CSM Role
What is EBR, Tracking Quality, GRR?
FourKites' First CEO
Who is Matt Elenjickal?
Who is community?
Customer's carrier wants to assign their LTL loads to their BOL instead of their PRO #
What is a compliance case?
Understanding a shipper's holistic operational load quality
What is Internal Tools?
Internal documentation of the history and current state of an account.
The year FourKites was founded
What is 2014?
VVIP Customer is measuring ETA accuracy and needs an updated report
Who is Data Science?
Customer has several loads with unrealistic ETAs based on truck location
What is a Support Ticket?
Get an update on the status of a bug fix
What is Jira?
Created when a customer is at risk of churning
FourKites' first customer
Who is Smithfield Foods?
You want permission to use customer logos in a powerpoint presentation
Who is Marketing?
Jira ticket requires escalation
What is a Support Escalation?
Understand platform usage trends for a particular customer over the last year
What is Pendo?
Required teams and roles when planning an EBR (4)
What is AE, CSM, Manager, Executive Sponsor?
Name 3 of FourKites' 5 Core Values
What is: 1. We are One Team 2. We are Customer Obsessed 3. We Have a Bias for Action 4. We Show Extreme Ownership and 5. We Know Attitude Matters