Sports
TV Shows
WFM Acronyms
WFM History
WFM Roles
100

This NBA player is known as "his Airness" and won six championships with the Chicago Bulls

Who is Michael Jordan

100

Who is Cameron’s husband on Modern Family

Who is Mitchell

100

AHT

Average Handle Time

100

Acquired by Oracle in 2018 this cloud-based Human Capital Management software offers workforce management features such as payroll, time tracking, and scheduling

What is Taleo?

100

This role is responsible for forecasting labor needs, scheduling employees, and ensuring optimal staff level in call centers and customer service teams

What is a Workforce Analyst

200

This female tennis star holds the record for the most Grand Slam singles titles in the open Era with 23

Who is Serena Williams

200

SpongeBob SquarePants was originally going to be named what

Who is Sponge Boy

200

ASA

Average Speed Of Answer

200

This Workforce management system, used primarily in healthcare, is designed to optimize staff scheduling, and ensure compliance with labor laws.

What is Shift Wizard?

200

This executive-level role focuses on aligning the organization's workforce strategy with business objectives and managing talent Acquistions, retention, and development

What is the Chief Human Resources Officer (CHRO)

300

This city hosted the summer Olympics in 1984 and will host them again in 2028

What is Los Angeles

300

For what show was Peter Dinklage nominated for an Emmy for all seven seasons

What is Game of Thrones

300

WFM

Work Force Management

300

This Company, founded in 1983, developed one of the earliest workforce management systems to automate scheduling and timekeeping for businesses.

What is Kronos?

300

This individual manages the day-to-day operations of a team of agents, ensuring adherence to schedules and meeting performance targets in a customer service environment

What is a Call Center Supervisor

400

This quarterback has won seven Super Bowl titles, more than any NFL team

Who is Tom Brady

400

Bob and Linda Belcher are characters on what animated show

What is Bob’s Burgers

400

SLA

Service Level Agreement

400

Known for both ERP and Workforce Management solutions, this German software giant offers a robust suite of WFM tools under its HCM System

What is SAP

400

This role designs shift patterns, monitors labor costs, and ensures compliance with labor laws while balancing the needs of the business and employees

What is a Scheduling Manager

500

This Argentine player, often considered one of the greatest of all time, led his team to victory in the 2022 FIFA World Cup

Who is Lionel Messi

500

What is the parallel universe featured on Stranger Things called

What is The Upside Down

500

ACW

After Call Work

500

This popular cloud-based WFM solution, acquired by Ultimate Software in 2020, is known for its AI-driven tools for payroll, scheduling, and employee engagement

What is UKG Pro(formely UltiPro)

500

This role ensures the smooth integration, maintenance, and optimization of workforce management software, often collaborating with HR and IT Departments

What is a WFM Systems Administrator

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