Marriott History
Marriott was founded in this year?
1927
The Fairfield Inn Brand was founded?
1987
Fairfield's Inn target guest?
What are "Momentum Seekers"
We opened on this day?
october 4th
15/5 Rule, warm welcome/greeting, provided good posture, smile, eye contact, attentive listening maintained throughout the interaction with using guest name several times during check in, well groomed and wearing proper name tag with correct logo.
What is BSA check-in standard
Marriott acquired this international hotel company in 2016?
Starwood Hotels and Resorts
The first Fairfield Inn opened in this city?
Atlanta, Georgia
L.E.A.R.N
Listen
Empathize
Apologize
Respond
Notify
King, King Suites, King Water view, Double Queen Bed
Types of rooms we offer.
Acknowledge that they are a mobile guest convey a sense of "weve been expecting you" "thank you for using mobile check-in" verbally confirm check-in with last 4 digits of credit card.
BSA Mobile check-in standards
Why do we carry ONLY Pepsi products?
Pepsi helped Marriott with a loan to start the company
The Fairfield Brand is named after this?
Fairfield Farm
Who gets a 2pm checkout?
Platinum and above. Gold gets 2pm based on availability
List 5 signs of human trafficking?
verbal or physical abuse, restricted or controlled communication, fearful, anxious, poor hygiene, malnourishment.
What does BSA stand for?
Brand Standard Audit
Where was the FairField Farm located
Blue Ridge Mountains
The origination FairField partners with Octobers rally to serve.
What is Habit for Humanity
Platinum, Titanium, Ambassador Elite members receive this gift?
500 Bonus points or Market item
24/7 are hours for what amenity we offer at our Hotel?
Market, Business Center, Fitness Center
What is the FIRST thing the inspector looks for as they approach the desk?
Agent is visible and with name tag
Marriott wasn't always a hotel company, It was originally this?
The Hot Shoppe Root Beer Stand
What are our core values?
Seamless, Trusted, and optimistic
This person has the power to help a guest, fix their problems and create Raving Fairfield fans.
who is me
Fairfield's 100% Guarentee
What is "You are our number 1 priority, We promise you will be satisfied, or we will make it right. That is our commitment to you"
3 Pin points about OUR property
Offered at check-in